Top Free AI Customer Support Agents Software - Page 13

Waslo

Waslo is a multi-channel AI agent that answers your customers on WhatsApp, Instagram, Messenger, Telegram, Outlook email and your website chat — around the clock, in the customer's own language. The agent replies from your knowledge base and product catalog (prices, photos, PDF brochures), qualifies every lead as Hot, Warm or Cold with a topic, routes the conversation to the right team member, books appointments through Google Calendar or Cal.com, can answer with voice notes, and hands the chat to a human the moment a customer asks for one. Connect WhatsApp with a QR code in minutes, or use the official WhatsApp Business API. Sync your store catalog from Shopify, Salla, Zid or ikas, send leads to HubSpot or any CRM through webhooks, and build on the same agent with the Waslo Agent API. One shared inbox for every channel and a dashboard in seven languages (English, Arabic, Turkish, Spanish, Portuguese, Simplified and Traditional Chinese). Built for small and growing businesses — clinics, real estate, restaurants and online stores. Start pay-as-you-go with no subscription, or move to the flat-rate Growth plan.

Weav

Weav is an AI customer support platform that deploys autonomous AI agents trained on your existing documentation. Support teams use it to handle incoming questions across chat, email, SMS, WhatsApp, and Messenger. Weav is designed to make sure those conversations end in a real resolution. Not a loop back to a help article. Setup takes minutes, not days or weeks. Connect your product docs, brand guidelines or help center, and Weav builds an AI agent that understands your product, matches your brand tone, and starts handling tickets immediately. No code required. No lengthy onboarding. No migration away from tools you already use. How it works When a customer message comes in, the AI agent reads it, generates a confidence-scored response, and either sends it automatically or queues it for human review. Depending on the thresholds your team sets. If a conversation needs human intervention, it is escalated with the full thread intact. The human agent picks it up without asking the customer to repeat anything. AI agents and human agents work in the same inbox. Human agents also have access to Ask Weav, an internal assistant that allows them to scale. Ask Weav drafts replies and surfaces answers from the knowledge base mid-conversation. There is no separate chatbot interface. No bolt-on layer. No context lost between systems. What makes Weav different? Most AI support tools are built around deflection. They try to stop customers from reaching a human. Weav is built around resolution. The AI Support Agent learns continuously from every resolved ticket. This means response accuracy and brand tone improve over time without manual retraining. Weav charges $0.99 per resolution with no seat fees. Unlimited seats and unlimited AI agents are included in every plan. Do not pay more as headcount grows. Pay for positive customer outcomes. Key capabilities - Trains on your documentation and help center in minutes - Handles chat, email, SMS, WhatsApp, and Messenger from one unified inbox - Confidence-scored AI drafts with configurable auto-send and escalation thresholds - Full conversation context preserved on every human handoff - Continuous learning from resolved conversations — no manual retraining needed - Copilot internal assistant for human agents - Unlimited seats and unlimited AI agents on every plan - Integrates with Stripe and Google Drive; REST API and webhooks for custom workflows Who uses Weav Weav is used by B2B SaaS companies, tech-enabled businesses, and founders who need their support operation to scale without scaling their headcount. It is a strong fit for support teams of 2 to 15 agents managing growing ticket volumes who are frustrated by chatbots that do not actually resolve anything. Start free at weav.com

Wiro

Wiro is a unified AI API and generative AI infrastructure platform designed to help organizations build, deploy, and scale AI-powered applications through a single integration. The platform enables developers to access large language models (LLMs), AI image generation models, text-to-video and image-to-video models, speech-to-text systems, and real-time conversational AI through one standardized API. Wiro is particularly suited for teams building AI video generator apps, AI image generation tools, AI chatbots, voice assistant platforms, and other generative AI SaaS products. Instead of integrating multiple providers separately, developers can use Wiro as a centralized AI integration layer that abstracts GPU infrastructure, model hosting, and vendor management. Beyond simple API aggregation, Wiro supports model operationalization, including fine-tuning workflows (such as LoRA and DreamBooth), reusable AI pipelines, and RAG (retrieval-augmented generation) architectures. Teams can train custom models, deploy fine-tuned versions, and orchestrate multi-model workflows within the same application pipeline. This makes Wiro suitable for production AI deployment, multi-model orchestration, and scalable AI integration in real-world applications. The platform hosts and optimizes open-source foundation models on dedicated GPU infrastructure while also providing unified access to commercial AI providers such as OpenAI and Google. Its centralized architecture supports intelligent routing, workload scheduling, monitoring, and high-throughput API traffic management. Wiro operates on a transparent, usage-based pricing model where customers are billed per API request based on compute and token usage. This approach allows startups, SaaS companies, and enterprise teams to scale AI workloads without long-term infrastructure commitments. By combining unified AI APIs, model fine-tuning, workflow orchestration, and multi-provider integration, Wiro functions as an AI infrastructure layer and OpenAI alternative API for teams building AI video apps, AI image generation platforms, conversational AI systems, and production-ready generative AI solutions.

Average Rating: 4.9/5.0

Total Reviews: 29

YourSaleMate

YourSaleMate is a no-code AI sales agent that works 24/7 on your website to capture leads, answer visitor questions, and book Calendly meetings automatically. Setup takes under 5 minutes with no coding required. Train your agent using your website URL, documents, or custom Q&A pairs. It learns your business and handles 70 percent of visitor questions automatically. Key features: Built-in Calendly integration for automatic meeting booking Supports OpenAI, Claude, Gemini, Mistral and Llama Full visual customisation to match your brand Conversation logs and lead capture dashboard Free plan available, no credit card required Used by 2,500 plus businesses across 40 countries worldwide.

ZenBriefr

ZenBriefr is a Zendesk sidebar app that brings AI directly into your support workflow. With one click, agents can generate intelligent ticket summaries, AI-drafted replies with tone control, smart field suggestions, and attachment previews, without ever leaving the ticket. Unlike other AI support tools, ZenBriefr charges a single flat monthly rate. No per-agent fees, no seat limits, your whole team is covered. Key features: AI Summaries: Quick Summary, Escalation Handoff, Resolution Notes, and Auto Detect modes Draft Replies: AI-generated replies with tone selector (Professional, Friendly, Concise, Empathetic) in 9 languages Smart Actions: Auto-suggest ticket fields, priority, type, and detect multi-issue tickets for splitting File & Attachment Tools: inline viewer, OCR text extraction, bulk download Ticket History: requester's past tickets and AI-matched similar resolved tickets

Zentor App

Zentor App is a GDPR-compliant AI-powered customer communication and automation platform for businesses. It combines an AI chatbot, omnichannel inbox, knowledge base, live human handover, lead capture and workflow automation in one centralized platform. The AI chatbot answers customer questions using connected company content such as websites, documents, FAQs and internal knowledge sources. When human assistance is required, conversations can be transferred to team members together with the complete conversation history. The omnichannel inbox centralizes customer conversations from web chat and email, with additional channels such as WhatsApp, Telegram and SMS available depending on plan and integration. Teams can manage customer communication from one shared interface. Key capabilities include AI chatbot, knowledge base, live handover, omnichannel inbox, lead capture, workflow automation, role-based access control, audit trails, EU hosting and optional on-premises deployment for enterprise customers. Zentor App is designed for SMEs, agencies, service providers and growing businesses that want to automate customer communication while maintaining human control.

Zowie

Zowie is an AI agent platform for enterprise customer service, built for companies where getting customer-facing AI wrong is not an option. The platform handles more than 100 million customer conversations a year for companies in logistics, banking, fintech, healthcare, e-commerce, insurance and debt collection, among others, including InPost, Decathlon, MediaMarkt, Allianz, Payoneer, AirHelp, Booksy and Avon. Its AI agents hold conversations with customers over chat, email, phone and social media using large language models, and carry out the business operation behind each request, from opening a parcel locker through issuing a refund to logging a ticket on a helpline. They follow the business rules each company sets, so the outcome of every operation is predictable. What makes Zowie different - Accuracy where a mistake costs money. Refunds, claims, payments and identity checks end the way the company's policy says, every time, so customers get consistent decisions and the company keeps full control over every outcome. The reason: Zowie's Decision Engine runs these operations separately from the language model. The model understands the customer and writes the reply; the company's rules decide the outcome, and the same case always gets the same result. - Resolution on the phone, not just in chat. Calls are resolved end to end, from identity check to completed operation, without a human, which takes load off the most expensive channel. Zowie's voice agent already answers InPost's customer hotline in Poland, the United Kingdom and France, one of the largest voice AI deployments in Europe. - Value in weeks, not quarters. A regulated insurer went from kickoff to a live agent in front of customers in six weeks. Customer service teams build and change agents themselves in Agent Studio, and Zowie connects to the systems the company already runs, so no replatforming has to come first. - AI that risk and quality teams can sign off. Every decision can be explained after the fact: Traces records the reasoning and data behind it, Supervisor scores every conversation against the company's standards, and Tester checks each change before it reaches customers. Any conversation can be handed to a person with its full context. - An investment that outlasts today's models. Companies can switch language models or voice providers without rebuilding their agents, and run agents built in-house or by other vendors on the same platform, with the same monitoring and audit trail. What the platform includes - Agent Studio: Flows for processes that must run exactly as designed, Playbooks for conversations that need judgment, and Knowledge for answers grounded in the company's own documentation. Customer service teams work visually; developers connect APIs. - Orchestrator: routes every conversation to the right agent and delivers the answer on phone, web and in-app chat, email, WhatsApp, Messenger, Instagram, or Hello, a conversational interface for websites and apps. - Inbox: the helpdesk where human agents pick up the conversations the AI agent hands over. Works with your stack Zowie connects to CRM, order management and payment systems, contact center platforms such as Genesys, Talkdesk and Amazon Connect, and helpdesks such as Zendesk and Salesforce. It runs as cloud SaaS, in a private cloud or on-premise.

Average Rating: 4.7/5.0

Total Reviews: 70