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Zoom

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62,496 reviews
  • 11 profiles
  • 53 categories
Average star rating
4.6
#1 in 38 categories
Grid® leader
Serving customers since
2011

Zoom Solutions

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Zoom Workplace

55,853 reviews

Reimagine how your teams work with Zoom Workplace, powered by AI Companion. Streamline communications, improve productivity, optimize in-person time, and increase employee engagement, all with Zoom Workplace. Fueled by AI Companion, included at no additional cost.

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Zoom Phone

2,640 reviews

Cloud VoIP Services powered by AI - Voice communications for the collaboration era

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Workvivo

2,617 reviews

Workvivo is an internal communication and engagement platform that is designed to bring what’s happening in the organisation alive in a fun, intuitive and highly engaging way, while at the same time being structured completely around what the organisation is trying to achieve and connecting employees to this.

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Zoom Rooms

417 reviews

The modern workspaces for hybrid teams, Zoom Rooms bring HD video collaboration into any space – in the office, in the classroom, or at home – and enable in-person and remote participants to interact in real time. Simple to start a meeting, book a room, and share content, Zoom Rooms are the conference room experience you’ve always wanted.

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Zoom Events and Webinars

396 reviews

Zoom Events and Webinars are part of Zoom’s event solutions, helping customers host virtual and hybrid events and large-scale broadcasts.

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Zoom AI Companion

276 reviews

Your single AI assistant available throughout your day at no additional cost.* Get more done with AI Companion 2.0 by surfacing important information, prioritizing what matters most, and turning every interaction into action.

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Zoom Virtual Agent

219 reviews

Zoom Virtual Agent is an intelligent conversational AI chatbot that accurately and instantly resolves issues. With Zoom Virtual Agent, organizations can deliver better, faster web and mobile support, helping leaders meet their customers’ ever-increasing expectations for outstanding service in a highly cost-effective.

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Zoom Contact Center

57 reviews

Zoom Contact Center is a complete Contact Center as a Service (CCaaS) offering built directly on Zoom’s powerful unified communications platform to help businesses of all sizes better support and connect with their customers. Zoom’s CX platform features intelligent multi-channel routing, an AI-powered virtual agent, no-code IVR and bot flows, workforce engagement management, powerful analytics, pre-built integrations, and much more - all designed into our familiar, easy-to-use Zoom app. With Zoom, businesses deliver fast, efficient, and highly personalized customer experiences, improved agent productivity, and better business results.

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Zoom Revenue Accelerator

21 reviews

Enhance productivity, shorten deal cycles, and improve revenue predictability with actionable insights directly from your Zoom Meetings and Zoom Phone customer interactions.

Profile Name

Star Rating

47371
12786
1770
332
238

Zoom Reviews

Review Filters
Profile Name
Star Rating
47371
12786
1770
332
238
Ted B.
TB
Ted B.
Healthcare Executive | Revenue Cycle Expert | Stimulate referrals from local doctors
03/21/2026
Validated Reviewer
Review source: Organic

Consistent Access with Room for Feature Improvements

I like the simplicity of Zoom Workplace and its consistency when we need it. It's very consistent in being able to turn on and have access, and we rarely have glitches. People are comfortable with the easy access and it helps us stay connected during external meetings. We also make good use of the chat and screen share features, which consistently help us be better prepared for internal and external meetings.
Kimberly B.
KB
Kimberly B.
Senior at SHSU | Pursuing Human Resource Management with a Passion for Driving Organizational Success and Elevating Employee Engagement
03/21/2026
Validated Reviewer
Review source: Organic

Zoom’s Frequent Updates Keep It Innovative and Competitive

Zoom continues to lead its market through ongoing improvements, frequent updates, and a focus on innovation that keeps it competitive.
Michele S.
MS
Michele S.
Customer Service Liaison
03/20/2026
Validated Reviewer
Review source: Organic Review from User Profile
Incentivized Review

All-in-One Zoom Workplace

om Workplace isn’t just for video calls anymore—it combines multiple tools in one place, like meetings, team chat, calendar, email, docs, and file sharing. This means you don’t have to switch between different apps to get work done

About

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HQ Location:
San Jose, CA

Social

@zoom

What is Zoom?

Zoom is an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals, with Zoom AI Companion capabilities woven throughout. Zoom technology puts people at the center, enabling meaningful connections, facilitating modern collaboration, and driving human innovation through solutions like Team Chat, Phone, Meetings, omnichannel cloud Contact Center, AI Companion, Whiteboard, and more, in one offering.

Details

Year Founded
2011