Zoom

Show rating breakdown
63,827 reviews
  • 12 profiles
  • 68 categories
Average star rating
4.6
#1 in 33 categories
Grid® leader
Serving customers since
2011

Zoom Solutions

Discover ready-made solutions that bring related products, reviews, and resources together in one place.

Profile Filters

All Products & Services

Product Avatar Image
Zoom Workplace

56,476 reviews

Reimagine how your teams work with Zoom Workplace, powered by AI Companion. Streamline communications, improve productivity, optimize in-person time, and increase employee engagement, all with Zoom Workplace. Fueled by AI Companion, included at no additional cost.

Product Avatar Image
Workvivo

2,717 reviews

Workvivo is an internal communication and engagement platform that is designed to bring what’s happening in the organisation alive in a fun, intuitive and highly engaging way, while at the same time being structured completely around what the organisation is trying to achieve and connecting employees to this.

Product Avatar Image
Zoom Phone

2,694 reviews

Cloud VoIP Services powered by AI - Voice communications for the collaboration era

Product Avatar Image
Zoom Rooms

443 reviews

The modern workspaces for hybrid teams, Zoom Rooms bring HD video collaboration into any space – in the office, in the classroom, or at home – and enable in-person and remote participants to interact in real time. Simple to start a meeting, book a room, and share content, Zoom Rooms are the conference room experience you’ve always wanted.

Product Avatar Image
Zoom Events and Webinars

412 reviews

Zoom Events and Webinars are part of Zoom’s event solutions, helping customers host virtual and hybrid events and large-scale broadcasts.

Product Avatar Image
ZoomMate

323 reviews

Your single AI assistant available throughout your day at no additional cost.* Get more done with AI Companion 2.0 by surfacing important information, prioritizing what matters most, and turning every interaction into action.

Product Avatar Image
Zoom Virtual Agent

250 reviews

Zoom Virtual Agent is an intelligent conversational AI chatbot that accurately and instantly resolves issues. With Zoom Virtual Agent, organizations can deliver better, faster web and mobile support, helping leaders meet their customers’ ever-increasing expectations for outstanding service in a highly cost-effective.

Product Avatar Image
Zoom My Notes

240 reviews

My Notes captures insights from your conversations — on Zoom, in-person, on mobile, and across third-party platforms — so you can focus on the discussion, not documentation.

Product Avatar Image
Common Room

149 reviews

With the most natively-built and fully-managed integrations for detecting person-level and account-level signals today, Common Room helps go-to-market teams tap into every stage of the customer journey.

Profile Name

Star Rating

48297
13136
1805
343
246

Zoom Reviews

Review Filters
Profile Name
Star Rating
48297
13136
1805
343
246
Verified User
U
CRM and COS Administrator
Small-Business (50 or fewer emp.)
5/5

The software provides a user-friendly interface that simplifies meeting management, making it easy to navigate and conduct sessions. Despite its ease of use, there are occasional technical glitches and delays that can disrupt the experience.

View Full Review
Summarized using AI
Verified User
G
Verified User
Small-Business (50 or fewer emp.)
11/08/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Saves Time with 24/7 Support, Though Responses Can Feel Generic

I use Zoom Virtual Agent to automate responses for some of my casework, like having applicants answer FAQs. It saves time, reduces the workload of dealing with clients, and handles common issues, which makes life easier. I like that it provides fast support and a great customer experience, is available 24/7, and understands questions well enough to provide relevant responses tailored to people’s situations. It also integrates well with Zoom. Setup was not too difficult; it was pretty streamlined, the instructions were generally clear, and I had no issues or bugs to report. It does its job well.
Verified User
AN
Civil engineer
Small-Business (50 or fewer emp.)
3.5/5

Zoom provides a user-friendly interface that makes setting up video conferences straightforward, and the video quality is consistently smooth. However, users may experience issues with audio quality and connection stability during meetings.

View Full Review
Summarized using AI

About

Contact

HQ Location:
San Jose, CA

Social

What is Zoom?

Zoom is an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals, with Zoom AI Companion capabilities woven throughout. Zoom technology puts people at the center, enabling meaningful connections, facilitating modern collaboration, and driving human innovation through solutions like Team Chat, Phone, Meetings, omnichannel cloud Contact Center, AI Companion, Whiteboard, and more, in one offering.

Details

Year Founded
2011
Website
www.zoom.com