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Zoom

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63,605 reviews
  • 13 profiles
  • 65 categories
Average star rating
4.6
#1 in 33 categories
Grid® leader
Serving customers since
2011

Zoom Solutions

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Zoom Workplace

56,620 reviews

Reimagine how your teams work with Zoom Workplace, powered by AI Companion. Streamline communications, improve productivity, optimize in-person time, and increase employee engagement, all with Zoom Workplace. Fueled by AI Companion, included at no additional cost.

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Workvivo

2,706 reviews

Workvivo is an internal communication and engagement platform that is designed to bring what’s happening in the organisation alive in a fun, intuitive and highly engaging way, while at the same time being structured completely around what the organisation is trying to achieve and connecting employees to this.

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Zoom Phone

2,672 reviews

Cloud VoIP Services powered by AI - Voice communications for the collaboration era

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Zoom Rooms

442 reviews

The modern workspaces for hybrid teams, Zoom Rooms bring HD video collaboration into any space – in the office, in the classroom, or at home – and enable in-person and remote participants to interact in real time. Simple to start a meeting, book a room, and share content, Zoom Rooms are the conference room experience you’ve always wanted.

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Zoom Events and Webinars

412 reviews

Zoom Events and Webinars are part of Zoom’s event solutions, helping customers host virtual and hybrid events and large-scale broadcasts.

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ZoomMate

301 reviews

Your single AI assistant available throughout your day at no additional cost.* Get more done with AI Companion 2.0 by surfacing important information, prioritizing what matters most, and turning every interaction into action.

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Zoom Virtual Agent

228 reviews

Zoom Virtual Agent is an intelligent conversational AI chatbot that accurately and instantly resolves issues. With Zoom Virtual Agent, organizations can deliver better, faster web and mobile support, helping leaders meet their customers’ ever-increasing expectations for outstanding service in a highly cost-effective.

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Common Room

121 reviews

With the most natively-built and fully-managed integrations for detecting person-level and account-level signals today, Common Room helps go-to-market teams tap into every stage of the customer journey.

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Zoom Contact Center

70 reviews

Zoom Contact Center is a complete Contact Center as a Service (CCaaS) offering built directly on Zoom’s powerful unified communications platform to help businesses of all sizes better support and connect with their customers. Zoom’s CX platform features intelligent multi-channel routing, an AI-powered virtual agent, no-code IVR and bot flows, workforce engagement management, powerful analytics, pre-built integrations, and much more - all designed into our familiar, easy-to-use Zoom app. With Zoom, businesses deliver fast, efficient, and highly personalized customer experiences, improved agent productivity, and better business results.

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Star Rating

48142
13081
1802
339
243

Zoom Reviews

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Profile Name
Star Rating
48142
13081
1802
339
243
DP
Drew P.
09/23/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Revolutionized Our Community Management

I find that the most valuable capability for our workflow is the signal-based work combined with their real-time automated alerts and AI profile.
Pranav M.
PM
Pranav M.
Product Owner | Construction Technology | Agile Delivery | Project Management in Construction & IT | Led Cross-Functional Teams | BIM, Power BI, MS Project, Navisworks, JIRA, Smartsheet
09/23/2026
Validated Reviewer
Review source: Organic

Seamless Meetings with Stellar Integration

I like the Zoom integration in our office meeting rooms because it allows us to directly connect the meeting rooms to Zoom, which is really convenient. I also appreciate how Zoom Workplace accommodates as many people as I'd like for meetings or webinars. It's great that its AI helps us summarize meetings, which means we can spend more time focusing on the meetings rather than making minutes. The initial setup of Zoom Workplace was quite straightforward and easy, which made everything very simple to implement. Moreover, I use it with tools like Microsoft Office, Outlook, Slack, and Jira, and it integrates really well through Zoom meeting notes. Overall, I feel that Zoom Workplace truly helps a lot in our work processes.
Stephanie A.
SA
Stephanie A.
LPN at remote patient monitoring and educating
09/22/2026
Validated Reviewer
Review source: Thank You page

Effortless Switching Between Contact Center Calls and Zoom Meetings

I like how easy it is to switch between the contact center for calls (both inbound and outbound) and Zoom meetings. I also appreciate being able to customize my account to fit my needs.

About

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HQ Location:
San Jose, CA

Social

@zoom

What is Zoom?

Zoom is an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals, with Zoom AI Companion capabilities woven throughout. Zoom technology puts people at the center, enabling meaningful connections, facilitating modern collaboration, and driving human innovation through solutions like Team Chat, Phone, Meetings, omnichannel cloud Contact Center, AI Companion, Whiteboard, and more, in one offering.

Details

Year Founded
2011
Website
www.zoom.com