I really like how Zigpoll makes it incredibly easy to close the feedback loop in customer support without frustrating customers. The super precise targeting and triggers are a standout feature for me, allowing micro-surveys to appear automatically right after a live chat ends, a ticket is resolved in our helpdesk, or on the order status page after a return is processed. This timing means we get honest feedback and high response rates around 35-40%, which is much better than the generic email surveys we used before. The integrations with Shopify and our helpdesk, Gorgias, are seamless and save us a ton of setup time. The survey design is clean and flexible, letting me keep surveys super short for post-support CSAT or add branching logic for deeper feedback when needed. Plus, their templates look professional and match our brand perfectly. The initial setup was incredibly smooth, and I had our first survey live and collecting responses in under an hour, which is awesome.

ChatGPT said: What I like best about Zigpoll is its simplicity and speed in creating and distributing polls. The platform makes it easy to engage an audience quickly, whether it’s for feedback, market research, or internal decision-making. I appreciate how intuitive the interface is—setting up questions, customizing options, and sharing polls can be done in just a few clicks. The real-time results and analytics are also very useful, providing instant insights that help inform decisions without waiting for long data collection periods. Overall, it’s a very efficient tool for gathering opinions and driving engagement.

The no-code setup is perfect. As IT person, I can empower Program Managers and Faculty to create their own contextual feedback loops without needing to write code or submit a ticket every time. This speed is essential for agile program iteration.