Zigpoll Reviews & Product Details

The no-code setup is perfect. As IT person, I can empower Program Managers and Faculty to create their own contextual feedback loops without needing to write code or submit a ticket every time. This speed is essential for agile program iteration. Review collected by and hosted on G2.com.

While the basic targeting is good, I'd like deeper, out-of-the-box integrations with non-e-commerce platforms common in the social sector (like specific CRM/LMS tools we use for student management). Relying less on custom JavaScript for complex internal targeting (e.g., targeting only faculty who haven't completed their mandatory IT training yet) would be a great time saver. Review collected by and hosted on G2.com.

I really like how Zigpoll makes it incredibly easy to close the feedback loop in customer support without frustrating customers. The super precise targeting and triggers are a standout feature for me, allowing micro-surveys to appear automatically right after a live chat ends, a ticket is resolved in our helpdesk, or on the order status page after a return is processed. This timing means we get honest feedback and high response rates around 35-40%, which is much better than the generic email surveys we used before. The integrations with Shopify and our helpdesk, Gorgias, are seamless and save us a ton of setup time. The survey design is clean and flexible, letting me keep surveys super short for post-support CSAT or add branching logic for deeper feedback when needed. Plus, their templates look professional and match our brand perfectly. The initial setup was incredibly smooth, and I had our first survey live and collecting responses in under an hour, which is awesome. Review collected by and hosted on G2.com.

Zigpoll is honestly one of the better tools I’ve used in this space, but nothing’s perfect. A few areas that could be improved for our customer support use case: The reporting dashboard is solid for single campaigns, but it gets a bit limited when you want to compare performance across multiple surveys or over longer time periods. For example, side-by-side CSAT trends from different trigger points (post-chat vs. post-ticket vs. post-delivery) require exporting to CSV and building your own charts. Some built-in cross-campaign comparison views would save time. The free/starter plan runs out of responses pretty quickly if you have decent traffic or a busy support team. We hit the limit in the first couple of weeks of testing, which forced an early upgrade. It would be nice if the free tier had a slightly higher monthly response cap for real testing. Review collected by and hosted on G2.com.

I really like Zigpoll's ability to provide a unified, real-time dashboard of customer satisfaction drivers by channel, product line, and even individual store location. One of the best features for me is its omnichannel feedback capture. I also find it great that I can trigger surveys via printed receipt QR codes, SMS, and email all from one platform. Plus, the initial setup was easy for me. Review collected by and hosted on G2.com.

The in-depth textual analysis of open-ended responses is good, but could be more advanced. It needs to move beyond positive/negative to identify emotions like frustration, delight, confusion, trust, urgency. Review collected by and hosted on G2.com.

ChatGPT said:

What I like best about Zigpoll is its simplicity and speed in creating and distributing polls. The platform makes it easy to engage an audience quickly, whether it’s for feedback, market research, or internal decision-making. I appreciate how intuitive the interface is—setting up questions, customizing options, and sharing polls can be done in just a few clicks. The real-time results and analytics are also very useful, providing instant insights that help inform decisions without waiting for long data collection periods. Overall, it’s a very efficient tool for gathering opinions and driving engagement. Review collected by and hosted on G2.com.

One downside of Zigpoll is that its customization options can be somewhat limited compared to more advanced survey tools, particularly for branding or complex question types. Additionally, while it’s great for quick polls, it may not be ideal for in-depth surveys or detailed analytics. Some users also find that integration with other platforms or exporting data for further analysis could be improved. Overall, it’s excellent for speed and simplicity, but less suited for highly detailed or large-scale research. Review collected by and hosted on G2.com.

I like Zigpoll because it has a simple interface and clean UI, making it very easy to use. I appreciate that there are fewer ads compared to other apps. It helps me by allowing me to make some money by just asking simple questions. I haven't faced any problems with the app, which is great. Review collected by and hosted on G2.com.

Maybe Zigpoll could improve the app, but the interface otherwise is good. Review collected by and hosted on G2.com.

What stands out the most is how easy it is to set up and use. I didn’t need any technical skills or a developer to get it running. Within minutes, I had a poll live, and the responses started coming in. Review collected by and hosted on G2.com.

I wish the reporting side was a bit more advanced — for example, being able to cross-compare results across campaigns or export more visual summaries would make it even more powerful. Review collected by and hosted on G2.com.

It is a step by step way to build poll even for beginners Review collected by and hosted on G2.com.

So many questions are there sometimes you lose track Review collected by and hosted on G2.com.

Onsite servey

Post purchase and churn servey and customer satisfaction metrics identifier Review collected by and hosted on G2.com.

Paid features

Limited for long surveys

Website dependency

Short survey focused Review collected by and hosted on G2.com.

It is not disturbing and works smoothly. Review collected by and hosted on G2.com.

It have some problem in loading but that is ok Review collected by and hosted on G2.com.

The best thing is here customers can launch surveys in under 5 minutes without any technical skills. It's like plug and play for platforms like Shopify, Big commerce and WordPress.

Here, surveys can be triggered at the right moment like post purchase which ensures high response rates and more relevant feedback. Review collected by and hosted on G2.com.

The free plan for Zigpoll has restrictions that may not be sufficient for businesses looking to run multiple or high volume surveys. Review collected by and hosted on G2.com.