Zigpoll Reviews & Product Details

The no-code setup is perfect. As IT person, I can empower Program Managers and Faculty to create their own contextual feedback loops without needing to write code or submit a ticket every time. This speed is essential for agile program iteration. Review collected by and hosted on G2.com.

While the basic targeting is good, I'd like deeper, out-of-the-box integrations with non-e-commerce platforms common in the social sector (like specific CRM/LMS tools we use for student management). Relying less on custom JavaScript for complex internal targeting (e.g., targeting only faculty who haven't completed their mandatory IT training yet) would be a great time saver. Review collected by and hosted on G2.com.

I really like how Zigpoll makes it incredibly easy to close the feedback loop in customer support without frustrating customers. The super precise targeting and triggers are a standout feature for me, allowing micro-surveys to appear automatically right after a live chat ends, a ticket is resolved in our helpdesk, or on the order status page after a return is processed. This timing means we get honest feedback and high response rates around 35-40%, which is much better than the generic email surveys we used before. The integrations with Shopify and our helpdesk, Gorgias, are seamless and save us a ton of setup time. The survey design is clean and flexible, letting me keep surveys super short for post-support CSAT or add branching logic for deeper feedback when needed. Plus, their templates look professional and match our brand perfectly. The initial setup was incredibly smooth, and I had our first survey live and collecting responses in under an hour, which is awesome. Review collected by and hosted on G2.com.

Zigpoll is honestly one of the better tools I’ve used in this space, but nothing’s perfect. A few areas that could be improved for our customer support use case: The reporting dashboard is solid for single campaigns, but it gets a bit limited when you want to compare performance across multiple surveys or over longer time periods. For example, side-by-side CSAT trends from different trigger points (post-chat vs. post-ticket vs. post-delivery) require exporting to CSV and building your own charts. Some built-in cross-campaign comparison views would save time. The free/starter plan runs out of responses pretty quickly if you have decent traffic or a busy support team. We hit the limit in the first couple of weeks of testing, which forced an early upgrade. It would be nice if the free tier had a slightly higher monthly response cap for real testing. Review collected by and hosted on G2.com.

ChatGPT said:

What I like best about Zigpoll is its simplicity and speed in creating and distributing polls. The platform makes it easy to engage an audience quickly, whether it’s for feedback, market research, or internal decision-making. I appreciate how intuitive the interface is—setting up questions, customizing options, and sharing polls can be done in just a few clicks. The real-time results and analytics are also very useful, providing instant insights that help inform decisions without waiting for long data collection periods. Overall, it’s a very efficient tool for gathering opinions and driving engagement. Review collected by and hosted on G2.com.

One downside of Zigpoll is that its customization options can be somewhat limited compared to more advanced survey tools, particularly for branding or complex question types. Additionally, while it’s great for quick polls, it may not be ideal for in-depth surveys or detailed analytics. Some users also find that integration with other platforms or exporting data for further analysis could be improved. Overall, it’s excellent for speed and simplicity, but less suited for highly detailed or large-scale research. Review collected by and hosted on G2.com.

What stands out the most is how easy it is to set up and use. I didn’t need any technical skills or a developer to get it running. Within minutes, I had a poll live, and the responses started coming in. Review collected by and hosted on G2.com.

I wish the reporting side was a bit more advanced — for example, being able to cross-compare results across campaigns or export more visual summaries would make it even more powerful. Review collected by and hosted on G2.com.

It is not disturbing and works smoothly. Review collected by and hosted on G2.com.

It have some problem in loading but that is ok Review collected by and hosted on G2.com.

The best thing is here customers can launch surveys in under 5 minutes without any technical skills. It's like plug and play for platforms like Shopify, Big commerce and WordPress.

Here, surveys can be triggered at the right moment like post purchase which ensures high response rates and more relevant feedback. Review collected by and hosted on G2.com.

The free plan for Zigpoll has restrictions that may not be sufficient for businesses looking to run multiple or high volume surveys. Review collected by and hosted on G2.com.

It is very good when it comes to the aspect of ease of use of Zigpoll. Setting up a survey in a few minutes and its distribution through the website, email, and/or SMS is not a problem. The translation functions are impressive, as it helps to always communicate with users without language restrictions. Review collected by and hosted on G2.com.

Zigpoll does offer integrations, yet the actual functionality of the application is not very extensive. With my CRM or marketing automation system, things appear quite sharp and it feels like its interrupting the smooth data flow. This isolation makes it difficult to obtain an integrated view of customer information across various channels. Review collected by and hosted on G2.com.

Have been using Zigpoll for over a year now. One of the most intuitive platforms when it comes to creating any type of survey for any type of product. The platform is very well built out and has every featureyou need. Review collected by and hosted on G2.com.

I do not really like the tier based pricing they have but that is about it. Review collected by and hosted on G2.com.

I've had a great experience with this survey tool! The advanced triggers and integrations work well and offer a lot of flexibility in creating targeted surveys. I also appreciate the customer support—they’re responsive and knowledgeable, which has been helpful whenever issues come up. Highly recommended for anyone looking to streamline their survey processes. Review collected by and hosted on G2.com.

The only minor downside is that the JavaScript API could be a bit simpler, but it’s not a big deal overall. Review collected by and hosted on G2.com.

Zigpoll allows one to create and manage surveys easily. We can create multiple types of surveys. The surveys are user-friendly and convenient. The UIs are very simple and elegant as well.

We can view the survey responses, and visualize the data, and the platform provides a very helpful sentiment analysis. It also generates charts and helps to analyze the data easily that is being gathered.

It can also be integrated with multiple applications which is a very nice feature. Review collected by and hosted on G2.com.

The pricing is comparatively higher once the number of responses increase with user base. Review collected by and hosted on G2.com.