Customizable dashboards, very reliable compared to our legacy platform.

Training for a user was minimal. After receiving the in depth and thorough admin training, I was very surprised that the user training was only a short video, but afer seeing how calls are answered and handled, it really was that easy to use for every day users. Being able to track call volume and types of calls is an awesome feature for our company to now have as well.

I enjoy the reporting capabilities the most about Xima. I am a numbers and reporting person. I can easily find what I need or build my own reports. If I have a question about a filter or a stat, Support is quick to respond. I also like the quick start guide. If I have a question, I can start there and usually find what I am looking for. Our employees love that our WebChat is now within the phone platform. It makes responding to our customers quickly so much easier. Looking forward to implementing texting! Every person that I have worked with very professional and welcoming.