After a tumultuous few years navigating various CC suites, Xima has come to the rescue offering a one-stop shop solution for providing voice channel communicaiton, extremely granular reporting, and a robust AI driven workforce analytics solution. They were attentive listening to our needs and presenting their solutions without being pushy, have been more than helpful walking us through the process, attending to our timeline while offering plenty of flexibility, ensuring we understand how to use the platform and each feature, and following up after implementation to assure satisfaction. We are truly pleased to have Xima help us launch our new business and look forward to growth in part thanks to the tools they're providing.
Additionally, they are very cost effective. Other platforms with similar features were asking for two to three times as much. They were especially flexible in making sure we got what we needed at a price point we were happy with.
Xima Software is dedicated to enabling companies to better manage their business through innovative contact center solutions. Xima’s software enables companies and value-added resellers of all sizes to optimize their businesses operationally through highly configurable contact center solutions via analytics and call reporting, real-time wallboards, skills-based routing, queue callback, multi-channel and web chat solutions.