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Worksmith

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37 reviews
  • 2 profiles
  • 5 categories
Average star rating
4.9
Serving customers since
2015
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Worksmith Workforce

30 reviews

Worksmith Workforce (fka Progress Retail) is the all-in-one platform built for retail teams. From task management and structured learning to store audits, communications, and role-based workflows — Workforce gives everyone from store associates to district managers exactly what they need to do their job well. Retail operations move fast. Worksmith Workforce keeps every location aligned, every team informed, and every task accounted for — without the noise of tools that weren't built for the floor. Built for Retail Operations, L&D, Visual Merchandising, HR, and IT teams managing multi-location retail environments.

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Worksmith

7 reviews

Worksmith is a comprehensive facilities and experience management platform designed to connect commercial tenants and property managers with top-tier local service providers across the United States and Canada. By streamlining the sourcing, scheduling, management, and payment processes for various facility needs, Worksmith empowers businesses to efficiently maintain and enhance their commercial spaces. Key Features and Functionality: - Repairs & Maintenance: Address both emergency repairs and preventative maintenance to ensure operational continuity. - Commercial Cleaning: Access specialized cleaning and sanitization services tailored to diverse commercial environments. - Openings & Closures: Facilitate seamless new location openings and manage closures with professional support. - Garment & Linen Care: Utilize services such as dry cleaning, laundry, alterations, and other specialty offerings. - Centralized Management: Oversee all facility-related tasks through a unified platform, enhancing operational efficiency. - Vendor Network: Connect with a curated network of qualified local service providers, ensuring quality and reliability. Primary Value and Solutions: Worksmith addresses the complexities of facility management by offering a centralized solution that simplifies the coordination of various services. For clients, this means reduced administrative burdens, cost savings, and the assurance that facility needs are met promptly and professionally. For service providers, Worksmith serves as a valuable marketing channel, offering job opportunities without the hassles of sales, marketing, billing, or collections. This dual-sided approach ensures that commercial spaces are maintained to the highest standards, enhancing the overall customer experience.

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Worksmith Reviews

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Jeffrey C.
JC
Jeffrey C.
02/19/2026
Validated Reviewer
Review source: Organic

Effortless Training Management with Stellar Support

I really enjoy Progress Retail for its training aspect, which is a big deal for us. They create the training for us, and I appreciate that a lot. Another thing I like is their great AI capabilities, which allow us to do a one-stop shop question, and it reads through all the video footage, training, and files stored in Progress Retail to give us the best answer. I also value having a close relationship with Ray, who is always available and helps us use the platform more effectively so we can work smarter. Additionally, I find it valuable that we can give very linear or specific slides or notes, and Progress Retail can generate a learning library or program for the fleet. It's amazing how it makes the information digestible. Lastly, I like being able to get a pulse of the completion rate, which helps us with accountability and visibility into what's happening out there.
Jeff M.
JM
Jeff M.
02/16/2026
Validated Reviewer
Review source: Organic

Enhances Organization and Efficiency, Reliable Across Devices

I really like that Progress Retail helps us stay organized and up to date in a rapidly growing company. The trainings are broken down into bite-sized courses, and resources are easy to find, which makes us more effective and efficient in our jobs. The task management features are well-organized with different views. It works on all devices and has proven to be very reliable. The initial setup was very easy, and the team at Progress Retail was an absolute asset in making the process smooth.
JB
Josh B.
02/13/2026
Validated Reviewer
Review source: Organic

Easy to Use Platform, Streamlines resources

Progress Retail helps streamline SOP's. It also creates a very organized hub all our necessary documents to live and is accessible. In addition, super user friendly for our teams. Lastly, it caters to all types of tech users.

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HQ Location:
Austin, US

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What is Worksmith?

Worksmith Workforce is a retail workforce management platform built for the complexity of multi-location retail operations. It consolidates task management, employee training, store audits, and team communications into a single platform — purpose-built for the roles and workflows that keep stores running.

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Year Founded
2015