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Whatfix

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552 reviews
  • 3 profiles
  • 5 categories
Average star rating
4.5
Serving customers since
2013

Profile Name

Star Rating

412
129
9
2
0

Whatfix Reviews

Review Filters
Profile Name
Star Rating
412
129
9
2
0
Verified User in Retail
UR
Verified User in Retail
06/29/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Accessible Self-Help and Targeted Messaging, Still Waiting to Try New AI Updates

Whatfix has helped us bring our knowledge centre content to the forefront for our Sellers by making it more accessible through the self-help widget placed directly on their portal. This allows us to deliver educational content to Sellers right where they need it most, without them having to search for it elsewhere. The pop-ups have also been useful for delivering important messages in a timely manner, whether to specific Sellers or more broadly. Overall, targeted messaging has proven effective in getting the right message to the right Sellers.
Sireesha D.
SD
Sireesha D.
AI Product Enablement & Adoption | ADPList Mentor | Content Strategy | UX Copy | API Documentation | Human Behavior | Psychology | Parenting Coach
06/26/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Easy In-App Guidance with Smooth Integration and Outstanding Support

What I like most about Whatfix is how easy it is to create, manage, and maintain in-app guidance and content. The integration with our application went smoothly, which made onboarding simple and straightforward. Just as importantly, their Customer Success team has been outstanding—they’re consistently available when we need support and have been a strong partner throughout our journey. Overall, the feedback from our teams has been very positive.
Verified User in Consumer Goods
UC
Verified User in Consumer Goods
06/26/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Helpful Support, But the UI Makes Content Building Difficult

Very responsive and helpful support & customer success staff.

About

Contact

HQ Location:
San Jose, CA

Social

@whatfix

What is Whatfix?

Whatfix is the AI-native Digital Adoption Platform built for the modern enterprise. It’s the only DAP to unify pre-production simulation training, in-workflow guidance and support, and adoption analytics to drive business outcomes from enterprise software.

Details

Year Founded
2013
Website
whatfix.com