Product Avatar Image

Verizon Enterprise

Show rating breakdown
159 reviews
  • 88 profiles
  • 49 categories
Average star rating
4.2
Serving customers since
1988
Profile Filters

All Products & Services

Profile Name

Star Rating

102
42
10
2
3

Verizon Enterprise Reviews

Review Filters
Profile Name
Star Rating
102
42
10
2
3
mirza i.
MI
mirza i.
Support Analyst II at Teleperformance
07/30/2025
Validated Reviewer
Review source: G2 invite
Incentivized Review

Good But could be better.

In my opinion the best feature about Verizon network based IVR is the call routing. It ensures the customers are directed to the right department. This is quite flexible and can be used to scale the operation.
Tammy O.
TO
Tammy O.
--
07/13/2025
Validated Reviewer
Review source: G2 invite

Verizon one Talk

Number of features and its soft phone design. customer support is excellent. It is easy to integrate, and easy to use.
Wilberto Junior  D.
WD
Wilberto Junior D.
Language interpreter, virtual assistant, customer service representative
05/26/2025
Validated Reviewer
Review source: G2 invite
Incentivized Review

Smarter Support: A Review of Verizon Knowledge Assist

What I liked most about Verizon Knowledge Assist was its intuitive and modern interface. It was sleek, fast, and extremely easy to navigate, which made finding accurate information quick and stress-free. The real-time response capability and smart search functionality significantly improved efficiency during customer interactions. It felt like the tool was designed with the agent experience in mind, making it a pleasure to work with daily.

About

Contact

HQ Location:
Basking Ridge, NJ

Social

@VerizonEnterpr

What is Verizon Enterprise?

Verizon Enterprise is a division of Verizon Communications Inc., dedicated to serving the unique needs of large businesses and government agencies. Operating under the broader umbrella of Verizon, which is well-known for its robust wireless and wireline networks, Verizon Enterprise specializes in providing comprehensive business solutions. These include enterprise mobility, Internet of Things (IoT) services, advanced communications platforms, cybersecurity solutions, and network infrastructure.Verizon Enterprise is designed to cater to the demands of large-scale organizational environments, offering highly reliable and secure services that address various aspects from operational challenges to IT infrastructure development. The services provided help enterprises enhance efficiency, improve security, and stay connected in an increasingly digital world.

Details

Year Founded
1988
Website
www.verizon.com