# Verizon Network Based IVR Reviews **Vendor:** Verizon Enterprise **Category:** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) **Average Rating:** 4.4/5.0 **Total Reviews:** 12 ## About Verizon Network Based IVR A service that tightly couples signaling and functionality from our Advanced Toll Free and IP networks to deliver the intelligent routing and call treatment required by today's contact centers. Providing automated attendant treatment and routing for inbound calls using customer inputs and network functionality, IVR enables callers to reach the right resource the first time or to be transferred without having to make a new call. ## Verizon Network Based IVR Pros & Cons **What users like:** - Users find the **easy setup and responsive support** of Verizon Network Based IVR significantly enhances their productivity. (2 reviews) - Users appreciate the **efficient customer support** of Verizon Network Based IVR, leading to quick and effective resolutions. (1 reviews) - Users value the **easy integrations** with Verizon Network Based IVR, enhancing workflow efficiency in their environment. (1 reviews) - Users find the **easy setup** of Verizon Network Based IVR beneficial for enhancing workflow efficiency. (1 reviews) - Users value the **easy setup and extensive features** of Verizon Network Based IVR, which streamline their work processes. (1 reviews) **What users dislike:** - Users find the **limited options** of Verizon Network Based IVR vague, lacking specificity for various call scenarios. (1 reviews) ## Verizon Network Based IVR Reviews ### 1. Good But could be better. **Rating:** 4.5/5.0 stars **Reviewed by:** mirza i. | Support Analyst II, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Verizon Network Based IVR?** In my opinion the best feature about Verizon network based IVR is the call routing. It ensures the customers are directed to the right department. This is quite flexible and can be used to scale the operation. **What do you dislike about Verizon Network Based IVR?** The advantage that I mentioned is also one of the disadvantage. Although it connect to the right department but is too generic making it hard to find the right option for specific issues. **What problems is Verizon Network Based IVR solving and how is that benefiting you?** The major business problem solved by Verizon IVR is how efficiently it handles large volumes with cloud based scalability. ### 2. An IVR that doesn't lead to an infinite death loop? **Rating:** 3.5/5.0 stars **Reviewed by:** Kody E. | Vice President of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2025 **What do you like best about Verizon Network Based IVR?** It's not as long as most IVR where it takes 5-6 selections to get to your destination... usually within 2-3 selections you'll be connected after self verifying. The Customer service has seemed to improve through the years as well. **What do you dislike about Verizon Network Based IVR?** The options it gives can be vague depending on the reason for your call. It could use more specific options catered to more scenarios. **What problems is Verizon Network Based IVR solving and how is that benefiting you?** It's purpose is to direct traffic to its' proper department. For the most part it does this efficiently ### 3. Best to choose Verizon **Rating:** 4.0/5.0 stars **Reviewed by:** Vallinayagam G. | Customer Delight Executive, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2025 **What do you like best about Verizon Network Based IVR?** Easy to setup and provide a lot of features that help reduce our work. Customer support is very responsive to resolve the issue. **What do you dislike about Verizon Network Based IVR?** Nothing to hate about it. So no more dislikes. **What problems is Verizon Network Based IVR solving and how is that benefiting you?** It reduces the abandoned call ratio and provides a quick solution to the customer. ### 4. Verizon Review **Rating:** 5.0/5.0 stars **Reviewed by:** Varahalu S. | Workforce Management Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2025 **What do you like best about Verizon Network Based IVR?** The most helpful and useful IVR based network similar to the product **What do you dislike about Verizon Network Based IVR?** No dislikes about the product as it is very helpful **What problems is Verizon Network Based IVR solving and how is that benefiting you?** It's helps in reducing the call wait time in connecting with the executive ### 5. Great cloud based IVR! **Rating:** 4.5/5.0 stars **Reviewed by:** Simon B. | Help Desk Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2024 **What do you like best about Verizon Network Based IVR?** Our current environment allowed for an easy integration with the tool! **What do you dislike about Verizon Network Based IVR?** It is a bit pricey but worth it considering how good the tool is. **What problems is Verizon Network Based IVR solving and how is that benefiting you?** Allows us to offer a performant cloud based IVR tool ### 6. Verizon ivr services **Rating:** 4.5/5.0 stars **Reviewed by:** Kumar C. | Associate Technology lead, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Verizon Network Based IVR?** Its very helpful in connecting with right resource. **What do you dislike about Verizon Network Based IVR?** Nothing yet to dislike. Still will share if there is any concern. **What problems is Verizon Network Based IVR solving and how is that benefiting you?** We can customize our own network based ivr services like Microsoft teams and deploy is also very easy. Interface is user friendly. ### 7. IVR Verizon **Rating:** 4.5/5.0 stars **Reviewed by:** Alan Salvador A. | Management Trainee, Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2024 **What do you like best about Verizon Network Based IVR?** Connectivity and AI answers related to responses **What do you dislike about Verizon Network Based IVR?** Sometimes IVR answers are not too accurrate **What problems is Verizon Network Based IVR solving and how is that benefiting you?** No problems yet, unless sometimes the IVR get the direction wrong to the department the client needs and we need to transfer it ### 8. Experiences with Verizon **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2021 **What do you like best about Verizon Network Based IVR?** We can Integrate with an in-house database to route calls. **What do you dislike about Verizon Network Based IVR?** When the network servers glitch sometimes. **What problems is Verizon Network Based IVR solving and how is that benefiting you?** When the servers go down, I try to get it back up, but the benefit I've recognized is how easier it is to do transactions over the phone. ### 9. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2022 **What do you like best about Verizon Network Based IVR?** Easty to use and user friendly and great support **What do you dislike about Verizon Network Based IVR?** I would like a live person to answer without all the prompts. **Recommendations to others considering Verizon Network Based IVR:** Live answering service **What problems is Verizon Network Based IVR solving and how is that benefiting you?** None yet ### 10. My Thoughts On Verizon Network Based IVR **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2021 **What do you like best about Verizon Network Based IVR?** Agile, Flexible Communications System That Evolves And Grows With Your Business, personalized customer experiences by directing callers to the right resource. It enables callers with self-service interactive voice response, Saves Time, Reduces Costs, IVR Systems Helps Businesses Scale. **What do you dislike about Verizon Network Based IVR?** 1) Advertised pricing doesn't include fees. Could you give me the REAL price upfront? These deceptive practices must stop! If you have ever had a customer service rep hang up during a service call or you were put on hold, and you were stuck listening to hold music, no, that is not good. **What problems is Verizon Network Based IVR solving and how is that benefiting you?** Improve customer interactions and reduce frustration while increasing productivity. Better customer experience. An IVR makes sure no customer hears anything but a ringing phone. ... Options presented, No more connection errors, Faster processing, More inbound callsImproved, Costs, Non-stop availability, Brand connection. ### 11. Helpful for managing IVR for a wide range of consumers. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2021 **What do you like best about Verizon Network Based IVR?** It helps companies to create helpful IVR trees that will actually get customers to the assistance they need without a long, wordy process. **What do you dislike about Verizon Network Based IVR?** This product can be costly to maintain for smaller businesses. But it is worth the superior use to the product over time. **What problems is Verizon Network Based IVR solving and how is that benefiting you?** I use this product to set up after-hours contact for my business. Customers can call in and engage with the IVR effectively able to gain the information they need, or leave a message for the proper provider. ### 12. Verizon Network **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2021 **What do you like best about Verizon Network Based IVR?** It works great globally. It has connection in many remote areas. **What do you dislike about Verizon Network Based IVR?** The beach areas have low to no connectivity. **Recommendations to others considering Verizon Network Based IVR:** Works best and fastest in city areas. **What problems is Verizon Network Based IVR solving and how is that benefiting you?** Beach areas do not work well and parts of Long Island NY do not work well. ## Verizon Network Based IVR Discussions - [What is Verizon Network Based IVR used for?](https://www.g2.com/discussions/what-is-verizon-network-based-ivr-used-for) - [View Verizon Network Based IVR pricing details and edition comparison](https://www.g2.com/products/verizon-network-based-ivr/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-05-23+15%3A27%3A51+-0500&secure%5Bsession_id%5D=f1d24bf9-240c-440c-b928-65e25cde3c63&secure%5Btoken%5D=cd46f88c48c9ce5e136d0649e0415cd9aefee475dcde933523a575094ee2b6f9&format=llm_user) ## Verizon Network Based IVR Features **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Verizon Network Based IVR Alternatives - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,345 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,936 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,583 reviews)