Verizon Knowledge Assist Reviews & Product Details

It’s made my life somewhat easier but I do plan on switching I’m just not that impressed Review collected by and hosted on G2.com.

It’s too hard to navigate and way too hard to log in Review collected by and hosted on G2.com.

What I liked most about Verizon Knowledge Assist was its intuitive and modern interface. It was sleek, fast, and extremely easy to navigate, which made finding accurate information quick and stress-free. The real-time response capability and smart search functionality significantly improved efficiency during customer interactions. It felt like the tool was designed with the agent experience in mind, making it a pleasure to work with daily. Review collected by and hosted on G2.com.

What I dislike about Verizon Knowledge Assist is that it's overly simplistic sometimes. It often fails to provide in-depth answers or handle complex scenarios, which can be frustrating when more detailed support is needed. Review collected by and hosted on G2.com.

Prompt and shows related content as required. It also shows info based on the type of device present in your account. Review collected by and hosted on G2.com.

At times hard to distinguish answers given between ambiguous queries. It displays incorrect info at times. Review collected by and hosted on G2.com.

So quick and very efficient and it is really smart Review collected by and hosted on G2.com.

Sometimes the results doesn't match the question, but I guess it's a machine learning model so it just takes time to learn more and get better Review collected by and hosted on G2.com.

AI-driven knowledge base integrated into the contact center and virtual agents’ desktops to deliver up-to-date, accurate answers and guidance Review collected by and hosted on G2.com.

None have been found so far. Would like to see one Review collected by and hosted on G2.com.

Verizon Knowledge Assist has excellent Artificial Intelligence and Machine Learning recommended solutions to assist agents with customer issues efficiently. Review collected by and hosted on G2.com.

The user interface and search results need a better design. Review collected by and hosted on G2.com.

Self help feature, Easy to use, Search source, accurate information about searched data, Performancebos good even on average speed network, 24x7 Live chat available for support, Review collected by and hosted on G2.com.

Site interface is little dull after search. Have to go through lot of search results.

User interface needs to be updatedfor few fields. Search result needs to be categorised. Review collected by and hosted on G2.com.