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UseResponse

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22 reviews
  • 1 profiles
  • 6 categories
Average star rating
4.5
Serving customers since
2014
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UseResponse Reviews

Review Filters
Profile Name
Star Rating
18
3
0
0
1
Verified User in Education Management
IE
Verified User in Education Management
09/11/2017
Validated Reviewer
Verified Current User
Review source: Seller invite

Simple, intuitive helpdesk product backed by a team who are very perceptive and responsive.

The integrated helpdesk experience with a highly intuitive user interface.
DN
Dhruvam N.
Assistant to CEO at Sun Softwares
04/05/2017
Validated Reviewer
Verified Current User
Review source: Organic

One of the best I have used. Must try.

I have been running a retail business and faced problems with clients requests and support. It’s easier 100% to support our clients via tickets rather than emails as we used to do before. As our company is a global retail business we are now using useresponse’s multi – lingual feature which allows me to handle all teams from different language departments in one place. Ticket rules which allows to automate ticket processing is another great feature we used in useresponse. By clicking several buttons to configure ticket rules suitable for my business our support team spend far more less time to process request. If you are reading this, don't waste your time and use this as soon as possible if you want your business to grow.
Loveday A.
LA
Loveday A.
PSO, PMO, PSA, IT/T Enthusiast
04/02/2017
Validated Reviewer
Review source: Organic

UseResponse: All-in-One Help Desk and Customer Support Suite.

The UseResponse System interface is highly customisable to Our needs, and it’s easier for Our Team to use Its Self-Service Community integration to Gather ideas, Topic Voting, aggregate Problems, Questions, provide support with this great customer feedback software, help desk ticketing system packed in one simple solution. Other features we loved were: • Unique feedback system • Multi – lingual knowledge bases • Unified Agents interface for all platforms • Fast customer support and problem-solving • Several Feedback sources: community portal, embedded widget

About

Contact

HQ Location:
Long Beach, NY

Social

@Use_Response

What is UseResponse?

UseResponse Inc is a software company that specializes in providing comprehensive customer support and feedback solutions. Their platform, accessible via https://useresponse.com, offers a suite of tools designed to enhance the way organizations interact with their customers. Key features include customizable feedback systems, help desk software, and knowledge base solutions, all integrated into a seamless, user-friendly interface.UseResponse’s tools are built to facilitate open communication channels between businesses and their users, allowing for the effective management of customer inquiries, feedback, and support tickets. The platform supports various feedback mechanisms including community forums, where users can vote on ideas, discuss issues, and provide solutions. Additionally, the platform’s analytics capabilities help businesses track customer satisfaction and identify areas for improvement.Ideal for businesses of all sizes, UseResponse’s solutions are scalable and adaptable, making it a suitable choice for startups, mid-sized companies, and large enterprises alike. The software aims to empower businesses to better understand their customers' needs and enhance overall customer experience.

Details

Year Founded
2014
Website
useresponse.com