As a new member of the team, I was able to quickly learn and start using Survicate thanks to its intuitive UX and user friendly features. I can also easily reach out through the chat or the Customer Solutions Center, and I’ve always found the support to be quick and helpful. I believe the value is well worth the cost. Survicate has significantly reduced the manual work involved in survey analysis, while making it easier for us to create branded surveys and track our NPS. The AI-powered analysis also helps us get insights more quickly, which makes the platform valuable for our team.

I support NPS campaigns that we record in Survicate through Intercom popups and email campaigns. Additionally we capture end-of-onboarding surveys to capture timely feedback on how to improve our processes.

One of the features I rely on the most is in-product surveys: asking for feedback while someone is actually using a feature gives me much better answers than sending an email a few days later. People still remember what they were trying to do, what confused them, and why they made a certain decision. The quality of the feedback is on a completely different level. I've also been using Research Hub a lot more than I expected. Instead of going through hundreds of survey responses one by one, I bring together survey results, support conversations, and other customer feedback in the same place. The AI does a great job of grouping similar themes, highlighting recurring issues, and surfacing patterns that would take me much longer to find manually. I also had a good experience with support. We needed help configuring a survey exactly the way we wanted, and instead of giving us a generic answer, they understood what we were trying to achieve and helped us get there without having to come up with workarounds.