It’s quick to contact users within our apps, and it’s easy to get statistics. It’s also straightforward to configure. Pricing is fare. No performance issue. Not yet tried the AI

EU-based server storage is the biggest win, fully satisfying our plant’s GDPR and ISO 9001 audit rules with native consent logs we can export directly. Its AI sorting tool cuts massive time spent parsing open supplier and customer feedback. Scheduled post-delivery NPS/CSAT surveys run reliably, and file exports plug straight into our quality management docs without rework. It unified scattered paper surveys and email feedback, auto-generates audit-ready reports, and connects to our MES, Outlook and Nextcloud for centralized record archiving.

The tool has been really useful for collecting quick customer feedback without adding complexity. The UI is clean, setup is straightforward, and the integrations make it easy to connect survey data with the rest of our workflow. It’s helped us spot trends faster and improve response rates.