---
title: SurveySensum – AI Text Analytics Software Reviews
meta_title: 'SurveySensum – AI Text Analytics Software Reviews 2026: Details, Pricing,
  & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how SurveySensum – AI Text Analytics Software works for a business like yours.
date_modified: '2026-06-22'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# SurveySensum – AI Text Analytics Software Reviews
**Vendor:** SurveySensum  
**Category:** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)
## About SurveySensum – AI Text Analytics Software
AI Text Analytics Software – Revolutionize Your VOC Analysis Turn 10,000 pieces of customer feedback into actionable insights — in just 5 minutes with 99% accuracy. SurveySensum’s AI-powered Text Analytics Software helps businesses automatically identify customer issues, sentiment, and emerging themes from open-ended feedback across channels like chat, emails, product reviews, social media, and call transcripts. Unlike traditional manual tagging tools, SurveySensum’s AI eliminates repetitive work and delivers high-accuracy, real-time insights — so you can make faster decisions and act on what matters most. The platform also allows you to refine and train the AI model with custom tags for better precision and control. Whether you're running NPS, CSAT, or Voice of Customer (VoC) programs, this tool helps CX, product, and marketing teams uncover key drivers of satisfaction and dissatisfaction — instantly.






- [View SurveySensum – AI Text Analytics Software pricing details and edition comparison](https://www.g2.com/products/surveysensum-ai-ai-text-analytics-software/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-23+03%3A30%3A37+-0500&secure%5Bsession_id%5D=797bb7de-427d-4ca9-8f00-e5108bacd323&secure%5Btoken%5D=16fb18066f56fa6c2396617ffd83db17e2a8ea97022c874acdb43247645ac7b2&format=llm_user)

## SurveySensum – AI Text Analytics Software Features
**Feedback Management**
- Tagging
- Segmentation
- Custom Reports and Dashboards

**Setup**
- Integration
- Maintenance
- No-Code

**Feedback Analysis**
- Thematic Analysis
- Sentiment Analysis
- NPS/CSAT Scoring

**Data**
- Security
- Data Visualization

**Feedback Sources**
- Online Reviews
- Surveys
- Social Media
- Customer Service Channels

**Analysis**
- Automation
- Named entity recognition
- Keyphrase Extraction
- Topic Analysis
- Sentiment Analysis
- Language Identification
- Syntax/Part of Speech Parsing

**Customization**
- Pre-Built Parameterization
- Custom Extension
- Compositionality

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

## Top SurveySensum – AI Text Analytics Software Alternatives
  - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,479 reviews)
  - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - 4.4/5.0 (4,035 reviews)
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