SupportBee
13 reviews
- 1 profiles
- 1 categories
Average star rating
4.1
Serving customers since
2010
SupportBee Reviews
AI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)Affordable and simple for basic support needs
The main reason we use SupportBee is the price, which is good for a smaller team. It covers the basics of a shared inbox: assigning tickets, labels, and internal notes. That said, it feels dated compared to other tools. The interface isn’t very modern, integrations are limited, and there’s not much in terms of AI or automation. It does the job, but if budget weren’t a factor, we’d probably look at something more advanced.
AL
Verified User in Logistics and Supply Chain
Small-Business (50 or fewer emp.)User Friendly
The most helpful thing about supportbee is the tags and being able to reply to messages easily. Overall its user friendly
AN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)Great Shared Email Collaboration, but the Layout and Formatting Need Work
The most helpful part is the integration between users and how we can communicate on the same email
About
What is SupportBee?
SupportBee is a collaborative email support tool designed to help teams manage customer support emails efficiently. The platform allows businesses to organize, prioritize, and respond to customer inquiries seamlessly through a shared inbox. Features such as ticket management, team collaboration, reporting, and integrations with various third-party applications make it suitable for businesses looking to streamline their customer support processes. SupportBee's user-friendly interface and customizable workflows enhance team productivity and improve customer service experiences.
Details
Year Founded
2010
Website
supportbee.com