Basic system functionality is very good, active platform development and the team from SpeakUp invests in it's user community with round tables, webinars etc.

I have worked with different "whistleblower tools" over the past years. Handling employee concerns is my main task and I spend several hours every day in the tool SpeakUp is by far the most userfriendly and intuitive tool I've worked with. It's customisable (and many of the customisations can even be done by ourselves); our whole team appreciates the flexiblity it allows us to reflect our own company process. The customer service is top! Very responsive and always trying to accomodate our requests. Even if a request cannot be immediately addressed, it is taken note of and depending on the need of this request also by other clients, it is then given to the development team to include in the regular tool updates. Another great feature of this tool is the App it offers. We have increased the communication with reporters since this feature was introduced. The implementation of this tool was very fast and efficient.

The SpeakUp system with InTouch is a great tool and we are very satisfied customers. However, the best thing is the outstanding and personalised customer service. No question is too silly, no concern is too small. Reactivity and friendly advise, with acknowledgement of a continual process improvement. Shout out to Jesse Oele for an outstanding CRM relationship