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Shopify

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6,563 reviews
  • 17 profiles
  • 19 categories
Average star rating
4.4
#1 in 12 categories
Grid® leader
Serving customers since
2006
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Shopify

5,119 reviews

Shopify is a cloud-based commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up and manage their stores across multiple sales channels, including web, mobile, social media, brick-and-mortar locations, and pop-up shops.

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Shopify Plus

872 reviews

Shopify Plus is a user-friendly and scalable enterprise e-commerce platform for high volume merchants generating over $1 million in annual revenue.

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Shopify POS

367 reviews

Retail POS for unifying in-store and online sales

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Handshake

65 reviews

Handshake is a sales order management app for wholesale.

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Commerce Components by Shopify

57 reviews

Commerce Components by Shopify is the modern, composable stack for enterprise retail where retailers can take components of Shopify to integrate with their own systems.

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Burst by Shopify

42 reviews

Free stock photos for websites and commercial use. Burst is a free stock photo platform that is powered by Shopify.

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Display Ad Generator

19 reviews

adclouds is a customer engagement software that allows its users to create ads and load them with variations of messages, images, and colors and it tests all of it automatically in real time.

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Shopify Inbox

18 reviews

Shopify Inbox is a free messaging tool designed to enhance customer engagement and boost sales by enabling real-time communication between merchants and shoppers. Integrated seamlessly into the Shopify platform, it allows store owners to manage customer conversations directly from their admin panel or through dedicated mobile applications. By providing live customer data, such as browsing history, cart contents, and past orders, Shopify Inbox empowers merchants to offer personalized support and product recommendations, thereby increasing conversion rates and fostering stronger customer relationships. Key Features and Functionality: - Seamless Integration: Easily add chat functionality to your online store through a straightforward setup within the Shopify admin interface. - AI-Powered Responses: Utilize artificial intelligence to generate instant answers and suggested replies, enabling quicker responses to customer inquiries. - Customer Insights: Access detailed customer profiles, including products viewed, items in the cart, and order history, to tailor interactions effectively. - Product and Discount Sharing: Send product recommendations, images, and discount codes directly within the chat, facilitating upselling and enhancing the shopping experience. - Automated Messaging: Set up automated greetings, contact information collection, and responses to frequently asked questions, saving time for both merchants and customers. Primary Value and Solutions Provided: Shopify Inbox addresses the need for efficient and personalized customer communication in the e-commerce space. By offering real-time chat capabilities integrated with live customer data, it enables merchants to provide immediate assistance, recommend products, and offer discounts, all of which can lead to increased sales and customer satisfaction. The AI-driven features and automation tools reduce response times and streamline customer support processes, allowing businesses to manage inquiries more effectively and focus on growth.

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Cartlytics

3 reviews

Real-time cart analytics with customer journey tracking, UTM insights & abandoned cart recovery.

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Star Rating

4461
1682
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50

Shopify Reviews

Review Filters
Profile Name
Star Rating
4461
1682
320
50
50
Parmanand J.
PJ
Parmanand J.
Web / Graphic Designer
06/15/2026
Validated Reviewer
Verified Current User
Review source: Organic

Hassle-Free Hosting and Theme Management at nominal cost

No need to manage the hosting or theme files separately
Verified User in Music
AM
Verified User in Music
06/12/2026
Validated Reviewer
Verified Current User
Review source: Organic

Easy to Use with Great Templates and Functionality

Easy to use good templates and functionality
Greg N.
GN
Greg N.
06/09/2026
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile

Mostly solid ecommerce platform with good integrations—quirky UI and some feature gaps

It's a solid platform. The UI/UX is kind of quirky, but once you get used to it, they'll change it without warning, so nothing to worry about. Performance is generally good and you can integrate the platform with just about anything else you can think of, so it has that going for it. It's expensive, but worth the price. Onboarding and support are pretty good, but you interact with marketing and salespeople instead of anyone technical, so don't expect too much from the support folks. There are some basic AI capabilities, but none of them work very well (if at all) so don't look for that. Overall, it's a solid platform for ecommerce. Features and security are top-notch, many of the "bells and whistles" are more marketing that substance though.

About

Contact

Phone:
1-888-329-0139
HQ Location:
Ottawa, ON

Social

@Shopify

What is Shopify?

Turn your cart into a revenue engine with slide cart upsell, free gifts, BOGO & post purchase upsell

Details

Year Founded
2006
Ownership
NYSE:SHOP
Website
www.shopify.com