Shopify

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6,560 reviews
  • 16 profiles
  • 19 categories
Average star rating
4.4
#1 in 12 categories
Grid® leader
Serving customers since
2006
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Shopify

5,154 reviews

Shopify is a cloud-based commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up and manage their stores across multiple sales channels, including web, mobile, social media, brick-and-mortar locations, and pop-up shops.

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Shopify Plus

892 reviews

Shopify Plus is a user-friendly and scalable enterprise e-commerce platform for high volume merchants generating over $1 million in annual revenue.

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Shopify POS

377 reviews

Retail POS for unifying in-store and online sales

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Commerce Components by Shopify

57 reviews

Commerce Components by Shopify is the modern, composable stack for enterprise retail where retailers can take components of Shopify to integrate with their own systems.

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Burst by Shopify

42 reviews

Free stock photos for websites and commercial use. Burst is a free stock photo platform that is powered by Shopify.

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Display Ad Generator

19 reviews

adclouds is a customer engagement software that allows its users to create ads and load them with variations of messages, images, and colors and it tests all of it automatically in real time.

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Shopify Inbox

18 reviews

Shopify Inbox is a free messaging tool designed to enhance customer engagement and boost sales by enabling real-time communication between merchants and shoppers. Integrated seamlessly into the Shopify platform, it allows store owners to manage customer conversations directly from their admin panel or through dedicated mobile applications. By providing live customer data, such as browsing history, cart contents, and past orders, Shopify Inbox empowers merchants to offer personalized support and product recommendations, thereby increasing conversion rates and fostering stronger customer relationships. Key Features and Functionality: - Seamless Integration: Easily add chat functionality to your online store through a straightforward setup within the Shopify admin interface. - AI-Powered Responses: Utilize artificial intelligence to generate instant answers and suggested replies, enabling quicker responses to customer inquiries. - Customer Insights: Access detailed customer profiles, including products viewed, items in the cart, and order history, to tailor interactions effectively. - Product and Discount Sharing: Send product recommendations, images, and discount codes directly within the chat, facilitating upselling and enhancing the shopping experience. - Automated Messaging: Set up automated greetings, contact information collection, and responses to frequently asked questions, saving time for both merchants and customers. Primary Value and Solutions Provided: Shopify Inbox addresses the need for efficient and personalized customer communication in the e-commerce space. By offering real-time chat capabilities integrated with live customer data, it enables merchants to provide immediate assistance, recommend products, and offer discounts, all of which can lead to increased sales and customer satisfaction. The AI-driven features and automation tools reduce response times and streamline customer support processes, allowing businesses to manage inquiries more effectively and focus on growth.

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Oxify Cart Drawer Cart Upsell

1 review

Boost AOV with slide cart drawer, cart upsells, cross-sells, free gifts & frequently bought together

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6 River Systems

0 reviews

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Star Rating

4465
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49
49

Shopify Reviews

Review Filters
Profile Name
Star Rating
4465
1679
318
49
49
Ansh S.
AS
Ansh S.
FounderSmall-Business (50 or fewer emp.)
11/03/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Easy Store Setup and Payments, but Templates Need a Refresh

I find Shopify Plus easy to use, even without a UI/UX or coding background, and the interface is clear. I use it to sell my clothes online, and customers can buy directly from my website. I like having many website templates to choose from and being able to design my site the way I want. The sale timer helps create curiosity and lets customers see when a sale is happening. I also like the payment options, including Razorpay and other payment gateways, so I don’t have to go somewhere else for them. I can also see information about my customers in Shopify.
Verified User in Sporting Goods
US
Verified User in Sporting Goods
Small-Business (50 or fewer emp.)
11/02/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Easy to use, great support.

The support team is very approachable and knowledgeable. The platform is very intuitive. The setup is very quick and easy. It integrates with many software, and more to come.
Cheryl S.
CS
Cheryl S.
Resident FacultyConsumer ServicesSmall-Business (50 or fewer emp.)
11/02/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Easy Mobile Sales and Inventory Sync, but Invoicing Falls Short

I like that Shopify POS means I don’t need a separate POS system and that it reconciles with my website, making it easy to keep inventory correct. I can take card transactions directly from my phone without editing anything or using an extra POS device when customers tap. I also like being able to add discounts and custom items. Setup was as simple as logging into my Google account, and the more competitive POS options made it easy for me to switch over.

About

Contact

Phone:
1-888-329-0139
HQ Location:
Ottawa, ON

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What is Shopify?

Turn your cart into a revenue engine with slide cart upsell, free gifts, BOGO & post purchase upsell

Details

Year Founded
2006
Ownership
NYSE:SHOP
Website
www.shopify.com