Shopify

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6,560 reviews
  • 16 profiles
  • 19 categories
Average star rating
4.4
#1 in 12 categories
Grid® leader
Serving customers since
2006
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Shopify

5,154 reviews

Shopify is a cloud-based commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up and manage their stores across multiple sales channels, including web, mobile, social media, brick-and-mortar locations, and pop-up shops.

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Shopify Plus

892 reviews

Shopify Plus is a user-friendly and scalable enterprise e-commerce platform for high volume merchants generating over $1 million in annual revenue.

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Shopify POS

377 reviews

Retail POS for unifying in-store and online sales

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Commerce Components by Shopify

57 reviews

Commerce Components by Shopify is the modern, composable stack for enterprise retail where retailers can take components of Shopify to integrate with their own systems.

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Burst by Shopify

42 reviews

Free stock photos for websites and commercial use. Burst is a free stock photo platform that is powered by Shopify.

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Display Ad Generator

19 reviews

adclouds is a customer engagement software that allows its users to create ads and load them with variations of messages, images, and colors and it tests all of it automatically in real time.

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Shopify Inbox

18 reviews

Shopify Inbox is a free messaging tool designed to enhance customer engagement and boost sales by enabling real-time communication between merchants and shoppers. Integrated seamlessly into the Shopify platform, it allows store owners to manage customer conversations directly from their admin panel or through dedicated mobile applications. By providing live customer data, such as browsing history, cart contents, and past orders, Shopify Inbox empowers merchants to offer personalized support and product recommendations, thereby increasing conversion rates and fostering stronger customer relationships. Key Features and Functionality: - Seamless Integration: Easily add chat functionality to your online store through a straightforward setup within the Shopify admin interface. - AI-Powered Responses: Utilize artificial intelligence to generate instant answers and suggested replies, enabling quicker responses to customer inquiries. - Customer Insights: Access detailed customer profiles, including products viewed, items in the cart, and order history, to tailor interactions effectively. - Product and Discount Sharing: Send product recommendations, images, and discount codes directly within the chat, facilitating upselling and enhancing the shopping experience. - Automated Messaging: Set up automated greetings, contact information collection, and responses to frequently asked questions, saving time for both merchants and customers. Primary Value and Solutions Provided: Shopify Inbox addresses the need for efficient and personalized customer communication in the e-commerce space. By offering real-time chat capabilities integrated with live customer data, it enables merchants to provide immediate assistance, recommend products, and offer discounts, all of which can lead to increased sales and customer satisfaction. The AI-driven features and automation tools reduce response times and streamline customer support processes, allowing businesses to manage inquiries more effectively and focus on growth.

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Oxify Cart Drawer Cart Upsell

1 review

Boost AOV with slide cart drawer, cart upsells, cross-sells, free gifts & frequently bought together

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6 River Systems

0 reviews

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Star Rating

4465
1679
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49
49

Shopify Reviews

Review Filters
Profile Name
Star Rating
4465
1679
318
49
49
Verified User in Retail
AR
Verified User in Retail
Mid-Market (51-1000 emp.)
11/04/2026
Validated Reviewer
Review source: Thank You page
Translated Using AI

Simple and powerful tool, but expensive and restrictive: a "golden cage" despite easy integration

Well-known platform, appreciated by both agencies and clients. Easy integration, rich app offerings (modules) allowing rapid platform evolution.
Verified User in Human Resources
UH
Verified User in Human Resources
Small-Business (50 or fewer emp.)
11/03/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Effortless Purchases and Easy Tracking in One Place

It remembers all my details and I never have to re-enter them to make a purchase. I also like that I can track all my purchases in one place.
Charlotte S.
CS
Charlotte S.
Director, ProductMid-Market (51-1000 emp.)
11/03/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Shopify Plus: Easy to Manage, Highly Customizable, and Packed with Apps

We love the customization opportunities and the amount of plug-and-play apps and add-ons available instead of building custom solutions in other platforms. I also look forward to the biannual editions with new feature releases and meeting with our Plus support team any time that it is needed. As a WYSIWYG the admin portal is super easy to navigate and we don't have to spend much time training or troubleshooting, and performance is more than satisfactory with little to no downtime on admin and front-end sites. Overall I am super happy with Shopify Plus and I recommend it to anyone I know in the e-commerce space assuming they have the revenue to support it as it can be pricey compared to other, less-comprehensive options.

About

Contact

Phone:
1-888-329-0139
HQ Location:
Ottawa, ON

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What is Shopify?

Turn your cart into a revenue engine with slide cart upsell, free gifts, BOGO & post purchase upsell

Details

Year Founded
2006
Ownership
NYSE:SHOP
Website
www.shopify.com