Shopify

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6,560 reviews
  • 16 profiles
  • 19 categories
Average star rating
4.4
#1 in 12 categories
Grid® leader
Serving customers since
2006
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Shopify

5,154 reviews

Shopify is a cloud-based commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up and manage their stores across multiple sales channels, including web, mobile, social media, brick-and-mortar locations, and pop-up shops.

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Shopify Plus

892 reviews

Shopify Plus is a user-friendly and scalable enterprise e-commerce platform for high volume merchants generating over $1 million in annual revenue.

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Shopify POS

377 reviews

Retail POS for unifying in-store and online sales

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Commerce Components by Shopify

57 reviews

Commerce Components by Shopify is the modern, composable stack for enterprise retail where retailers can take components of Shopify to integrate with their own systems.

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Burst by Shopify

42 reviews

Free stock photos for websites and commercial use. Burst is a free stock photo platform that is powered by Shopify.

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Display Ad Generator

19 reviews

adclouds is a customer engagement software that allows its users to create ads and load them with variations of messages, images, and colors and it tests all of it automatically in real time.

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Shopify Inbox

18 reviews

Shopify Inbox is a free messaging tool designed to enhance customer engagement and boost sales by enabling real-time communication between merchants and shoppers. Integrated seamlessly into the Shopify platform, it allows store owners to manage customer conversations directly from their admin panel or through dedicated mobile applications. By providing live customer data, such as browsing history, cart contents, and past orders, Shopify Inbox empowers merchants to offer personalized support and product recommendations, thereby increasing conversion rates and fostering stronger customer relationships. Key Features and Functionality: - Seamless Integration: Easily add chat functionality to your online store through a straightforward setup within the Shopify admin interface. - AI-Powered Responses: Utilize artificial intelligence to generate instant answers and suggested replies, enabling quicker responses to customer inquiries. - Customer Insights: Access detailed customer profiles, including products viewed, items in the cart, and order history, to tailor interactions effectively. - Product and Discount Sharing: Send product recommendations, images, and discount codes directly within the chat, facilitating upselling and enhancing the shopping experience. - Automated Messaging: Set up automated greetings, contact information collection, and responses to frequently asked questions, saving time for both merchants and customers. Primary Value and Solutions Provided: Shopify Inbox addresses the need for efficient and personalized customer communication in the e-commerce space. By offering real-time chat capabilities integrated with live customer data, it enables merchants to provide immediate assistance, recommend products, and offer discounts, all of which can lead to increased sales and customer satisfaction. The AI-driven features and automation tools reduce response times and streamline customer support processes, allowing businesses to manage inquiries more effectively and focus on growth.

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Oxify Cart Drawer Cart Upsell

1 review

Boost AOV with slide cart drawer, cart upsells, cross-sells, free gifts & frequently bought together

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6 River Systems

0 reviews

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Star Rating

4465
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49

Shopify Reviews

Review Filters
Profile Name
Star Rating
4465
1679
318
49
49
Verified User in Food & Beverages
UF
Verified User in Food & Beverages
Small-Business (50 or fewer emp.)
10/29/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Convenient, Streamlined Shopping—But Could Offer Stronger Card Privacy

I like that Shopify Plus is streamlined and keeps my receipts, shipping information, and previous purchases in one place. I don’t have to reenter my credit card or banking information or my shipping address, and I can reorder through the app. If I have a problem with a purchase, I can contact the seller through the app instead of looking for their email or customer service number. It’s convenient and keeps things organized, and I found the initial setup very easy.
Rose N.
RN
Rose N.
Community ManagerSmall-Business (50 or fewer emp.)
10/29/2026
Validated Reviewer
Review source: G2 invite

Fast, Flexible Checkout for a Vast Product Range

Shopify POS lets me sell our wide range of products, including 26+ standard products and even more seasonal ones. It runs fast on our iPads, and the handheld scanner makes scanning every chocolate flavor quick and easy, which makes checkout faster. I also like that it integrates with Yotpo, so we can offer rewards points in store, check customers’ balances in real time, and take a $5 voucher off their total. Setup was very easy, and it was easy to get all the hardware.
Rose N.
RN
Rose N.
Community ManagerSmall-Business (50 or fewer emp.)
10/29/2026
Validated Reviewer
Review source: G2 invite

Powerful Omnichannel Selling, Though Handheld POS Needs Work

I like Shopify’s AI chat feature because I can do a lot with it, like look into things, pull up a product’s inventory update history, and create flows. I also like that the POS on iPads is fast and easy to use. It shows product pictures and makes it easy to tap and load a cart. Shopify handles our large number of SKUs better than Square, and it lets us use the same system for online and in-store sales. We can sell across the country, and Shopify connects with our 3PL for shipping. Setup was easy, and the hardware was easy to set up.

About

Contact

Phone:
1-888-329-0139
HQ Location:
Ottawa, ON

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What is Shopify?

Turn your cart into a revenue engine with slide cart upsell, free gifts, BOGO & post purchase upsell

Details

Year Founded
2006
Ownership
NYSE:SHOP
Website
www.shopify.com