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ScorebuddyCX

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4.5 out of 5 stars
835 reviews
  • 1 profiles
  • 1 categories
Average star rating
4.5
Serving customers since
2001
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ScorebuddyCX

835 reviews

ScorebuddyCX is a cloud-based quality assurance software that evaluates customer interactions across multiple channels, calls, emails, live chat, and social media.

Profile Name

Star Rating

615
187
23
5
5

ScorebuddyCX Reviews

Review Filters
Profile Name
Star Rating
615
187
23
5
5
NA
Nafisah A.
--
07/03/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Good transition and helpful staff

|ScorebuddyCX
they are a fast-paced service who constantly adapts in line with new needs, features and enhancement
Jasmin D.
JD
Jasmin D.
04/17/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

AI Automation That Boosted QA Coverage and Feedback Speed

|ScorebuddyCX
It reduced manual QA workload thanks to AI automation. Increased QA coverage, faster evaluation times, and quicker feedback loops and Improved customer satisfaction scores in as little as six months
Verified User in Banking
UB
Verified User in Banking
04/15/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Love It Overall

|ScorebuddyCX
The way you can review your call with a screen recording.

About

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HQ Location:
Dublin

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What is ScorebuddyCX?

Developing products and solutions for 18 years, Scorebuddy offers a Software as a Service (SaaS) platform focused on customer service. An early adopter of the SaaS model, Scorebuddy started life as a developer and supplier of hosted IVR services. New products and innovative solutions emerged driven by customers needs to solve business problems.

Details

Year Founded
2001