Very impressive tool, great team for a more than reasonable price. Would happily work with them again. We were able quickly migrate 10+ years of data from ServiceNow to FreshService - ~200k records. We did our migration well after our new ITSM instance was live. We were able to work with the Reolokia team to some customize the migration to essentially merge into what was now good data without loosing history - eg not create old bad cusomer records but retain that information in notes, not migrate bad ticket metadata like defunct categories etc. Being able to run demos many times iteratively to show business partners exactly what to expect, vet the tool, and catch some gaps along the way was absolutely key.

Application capabilities (easy to use + easy to intergrate) and incredibly supportive sales and technical team.

Their support is top notch. Super responsive and proactive in reaching out. The tool is very easy to use and seemed to be super reliable. It just worked as you'd expect!