We recently used the service from "https://help-desk-migration.com" (Automated Help Desk Data Migration Solutions), and we can only say positive things about it. Our hosting company had to migrate thousands of support tickets and contacts from Freshdesk to Intercom. We also needed to transfer nearly 1,000 help articles (FAQs). The entire process was completed smoothly within just a few hours, without any errors. All customer tickets and FAQs were successfully migrated. What truly stood out was the amazing team behind the service. Even on a Sunday, they responded quickly to a few issues we had with attachments that weren’t properly enabled in Intercom. For us, this is a service that’s 100% recommended.

The UI makes it easy to great the mappings you need. If problems arise from your migration the support desk fixes them quickly. When the migration is happening you get a nice dashboard of what is happening so you can follow progress.

I worked with HDM to migration from ServiceNow to Jira. Their website was very easy to use and the level of communication and professionalism from their people is top notch. Their listening and understanding of our requirements and outcomes, and understanding of the products involved was also very very good. We had several customizations that were a requirement, and they were able to handle this without any problems.