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Qmatic

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25 reviews
  • 1 profiles
  • 3 categories
Average star rating
3.9
Serving customers since
1981
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Qmatic Reviews

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Leandra  R.
LR
Leandra R.
Customer Service Specialist @ CardinalHealth | MSc. Project Management 👩🏻‍💻
05/20/2025
Validated Reviewer
Review source: G2 invite
Incentivized Review

Efficient queue management and smooth customer experience

What I like most about Qmatic is its ability to efficiently manage customer flow, significantly reducing wait times and improving the overall experience. The interface is intuitive and user-friendly for both staff and customers. Additionally, the analytics tools provide valuable insights to help make data-driven decisions and optimize operations.
Verified User in Printing
GP
Verified User in Printing
05/19/2025
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

This platform has made life so much easier to boost all operations within my company.

The ease of use and implementation with in the program is the best I have seen. I have used it daily and integrated my previous information seamlessly from my old system to this one. Customer support was amazing when I needed help.
Tayyab Z.
TZ
Tayyab Z.
Software Engineer
05/13/2025
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Hands-On with Qmatic: A Detailed Review

What I like best about Qmatic is its ability to streamline and enhance the entire customer journey—from pre-arrival to post-service feedback. The system is highly customizable, allowing organizations to tailor the queue management experience to their specific operational needs. I also appreciate its real-time analytics and reporting features, which offer valuable insights into service performance and customer behavior. Overall, Qmatic improves efficiency, reduces wait times, and increases customer satisfaction.

About

Contact

HQ Location:
Mölndal, SE

Social

@qmatic

What is Qmatic?

Qmatic is a global leader in reshaping connections between people and services for truly excellent customer experiences. Working seamlessly with partners all over the world, we provide over billion customer journeys every year, on more than 65,000 systems, in over 1 0 countries and across several sectors such as finance, healthcare, retail and public services. Creating a world where everyone can access the services they need. Corporate headquarters are situated in Mölndal, Sweden with Qmatic sales and service offices in Atlanta, Bocholt, Dubai, Paris, Katwijk, Madrid, and Zaventem. Through smart and future-forward technology, we help our clients create truly excellent customer and employee experiences as well as smoother, more efficient operations – every day and all around the world.

Details

Year Founded
1981
Website
www.qmatic.com