We've been using Purple as our WiFi captive portal provider for three years now, and I've been really impressed with both the flexibility of the platform and how easy it is to administrate. The fully-customisable four-question mini-survey has been ridiculously helpful in terms of gathering a large volume of customer feedback, quickly and unobtrusively, allowing us to track sentiment across individual trains and stations over time. The integration with our Salesforce CRM platform has been crucial in acquiring high-quality, opted-in customer data and has allowed us to synchronise customer preferences across multiple touchpoints. I feel looked-after as a customer, and our support contacts couldn't be more helpful.

The system works well across multiple venues, giving us interesting insights and valuable marketing opt-in data. The team at Purple are attentive, quick to respond and typically go above and beyond the initial request to provide first-class service. They're also proactive - for example briefing customers ahead of the Apple mac address randomisation change, and providing useful mitigations against the impacts of that change.

I have been working personally with Purple for 3+ years, and my organization has for almost 10. We've had a great partnership integrating their technology into our system and have collaborated over my past three years very well. It's been exciting to see how their product has evolved and how it's benefitted our system.