---
title: OMQ Assist | ChatGPT/GPT-4 Beta-Version Reviews
meta_title: 'OMQ Assist | ChatGPT/GPT-4 Beta-Version Reviews 2026: Details, Pricing,
  & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how OMQ Assist | ChatGPT/GPT-4 Beta-Version works for a business like yours.
date_modified: '2024-10-09'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# OMQ Assist | ChatGPT/GPT-4 Beta-Version Reviews
**Vendor:** OMQ  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)
## About OMQ Assist | ChatGPT/GPT-4 Beta-Version
NEW: OMQ releases the first German chatbot based on ChatGPT/GPT-4. The beta version is now available for testing to companies from all industries. OMQ Assist upgrades your ticket system by automatically suggesting precise solutions through a self-learning knowledge base. The processing time of each individual ticket is reduced because of the quick search process and the built-in answering templates. As soon as a ticket is opened, OMQ Assist reads the message automatically. OMQ Artificial Intelligence understands the customer request and proposes matching entries from the knowledge base. In case you want to use a different one than the suggested by OMQ Assist, you can search individual answers with the SmartSeach feature. Just enter a term in the search field and OMQ Assist will display all entries for this search term. The number in the first place indicates how many entries for the term are stored in the knowledge base as a whole. Below is listed which specific entries there are related to the term and how many of them exist. OMQ Assist is also integrated as an API in Freshdesk, Zendesk and Salesforce.






- [View OMQ Assist | ChatGPT/GPT-4 Beta-Version pricing details and edition comparison](https://www.g2.com/products/omq-assist-chatgpt-gpt-4-beta-version/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-05+04%3A51%3A18+-0500&secure%5Bsession_id%5D=8ff1a99b-d34d-4677-9159-a7834c9cc09a&secure%5Btoken%5D=47fa9c28a471b53666fc5b7b7d526dbd480cec190d52d9784914cb85215c0101&format=llm_user)

## OMQ Assist | ChatGPT/GPT-4 Beta-Version Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Responses**
- Customization
- Control
- Route To Human
- Menu bars
- Drip sequences

**Platform**
- Live chat
- Integrations
- Branding
- Analytics
- A/B testing
- Role-based access
- Collection of information

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

## Top OMQ Assist | ChatGPT/GPT-4 Beta-Version Alternatives
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,658 reviews)
  - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,732 reviews)
  - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,891 reviews)