I find Kustomer great for being multiuse, which really helps in my work to manage customer interactions. I also like the feature of deep links that connects the client's contact to their account. This allows me to access their information faster, making client resolutions more efficient.

Its user interface makes it simple to find user accounts.

I find Kustomer easy to keep up with due to its email chat format, which makes typing and sending out communications straightforward. I really like the toolbar because it lets me see the number of conversations coming through. The search engine is also something I value, as it allows me to search for something I previously sent to a customer. Additionally, the internal knowledge base is helpful for uploading information without having to switch between different systems. The initial setup was easy; we just signed in and could customize notification preferences for personal convenience. Overall, Kustomer has been a main tool that we use daily for completing our work tasks.