--- title: Infobip Email API Reviews meta_title: 'Infobip Email API Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 16 reviews by the users' company size, role or industry to find out how Infobip Email API works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 16 scale: '5' date_modified: '2026-06-24' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Infobip Email API Reviews **Vendor:** Infobip **Category:** [Transactional Email Software](https://www.g2.com/categories/transactional-email) **Average Rating:** 4.6/5.0 **Total Reviews:** 16 ## About Infobip Email API Infobip Email API is an email-sending infrastructure that instantly delivers a high volume of emails over SMTP, or HTTP API. Helps to provide an excellent customer experience with emails delivered without delays, increasing revenue by maximizing deliverability. Support all formats of transactional or promotional emails. Robust and easily scalable infrastructure Process millions of emails in minutes, and deliver them in 2 secs with a 99,4% of deliverability rate. Ready to support any volume of emails. Built for product teams and developers Simple and flexible integration, support all popular programming languages, \<100 milliseconds median response time, 99.99% uptime SLA. 24/7 technical support from experienced engineers. Data centers worldwide Local deployments and storage ensure lower latencies and higher security. Remain fully compliant with regional regulations. Deliverability support A dedicated team of deliverability experts helps with onboarding, custom domain warm-up, and maximizing performance. Reporting and analytics Diagnose and resolve sending issues quickly with logs reports and webhooks. Track email performance, and get insights with full email analytics. Email Validation Use API or web application to identify high-risk contacts, remove invalid email addresses, and keep mailing lists clean. Protect sender reputation with a quality database and increase deliverability. ## Infobip Email API Pros & Cons **What users like:** - Users praise the **accuracy of data** provided by Infobip Email API, enhancing their overall email experience. (1 reviews) - Users benefit from the **quick integration and accurate data** provided by Infobip's Email API, enhancing their experience. (1 reviews) - Users appreciate the **quick integration and accurate data** provided by Infobip Email API, enhancing their analytics experience. (1 reviews) - Users value the **easy integration** of Infobip Email API, experiencing fast setup and reliable data accuracy. (1 reviews) - Users value the **easy integrations** of Infobip Email API, noting quick setup and accurate data delivery. (1 reviews) - Efficiency (1 reviews) **What users dislike:** - Users experience **slow performance** , facing lags that hinder their ability to verify engagement metrics effectively. (1 reviews) - Users experience **verification issues** due to platform lags, hindering access to accurate engagement metrics. (1 reviews) ## Infobip Email API Reviews ### 1. Fast Integration and More Accurate Data **Rating:** 5.0/5.0 stars **Reviewed by:** Anuj G. | Marketing Automation Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Infobip Email API?** They’re super quick with integration, and they provide more accurate data. **What do you dislike about Infobip Email API?** Sometimes the platform lags, and you won’t be able to verify the engagement metrics. **What problems is Infobip Email API solving and how is that benefiting you?** All my email marketing-related issues got resolved. ### 2. Great tool for enterprise usage **Rating:** 5.0/5.0 stars **Reviewed by:** Corina R. | Applications Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Infobip Email API?** Infobip Email API is renowned for its robust features and versatility. Here are some of the aspects that we appreciate the most: Reliability and Deliverability Comprehensive Analytics Scalability Integration and Flexibility Customer Support Lot of features User-friendly Documentation **What do you dislike about Infobip Email API?** its quite complex for beginners and it has some integration challenges **What problems is Infobip Email API solving and how is that benefiting you?** Tracking the effectiveness of email campaigns and gaining insights from email performance can be difficult without comprehensive analytics. ### 3. Impressive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Kazeem A. | App Deployment and Support, Enterprise (> 1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Infobip Email API?** Integrating with email API has makes it very seamless to reach out to our customers efficiently and very faster. **What do you dislike about Infobip Email API?** So far I have not observed any negativity in the Email API. All working as expected **What problems is Infobip Email API solving and how is that benefiting you?** Infobip Email API helps to solve issue of inputing email address one by one and ability to send dynamic email based on customer's varying transaction ### 4. Infobip Email Experience **Rating:** 3.5/5.0 stars **Reviewed by:** Kiara M. | Marketing Services Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Infobip Email API?** Infobip Email API is best helpful for when sending bulk emails to a large audience. What is really helpful for marketers is also being able to flexibly upload images, content and files, and be able to measure the performance for each sendout. **What do you dislike about Infobip Email API?** The downside for Infobip Email API is generating error codes more efficiently or intuitively. I wish we could configure being alerted for certain identified error codes that need are attention the most. **What problems is Infobip Email API solving and how is that benefiting you?** It helps with sending bulk emails to a large recipient list. ### 5. Ease of use, Secure, and very stable system. **Rating:** 5.0/5.0 stars **Reviewed by:** Ivan R. | e-Channels Dept. Head, Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2024 **What do you like best about Infobip Email API?** Dashboard system and system integration is secure and not complecated. **What do you dislike about Infobip Email API?** Local support and head office support is seperate. So something cannot be done in a quick manner way. **What problems is Infobip Email API solving and how is that benefiting you?** Use for transactional notification, information, and marketing purpose. ### 6. Excellent API to create automated flows for SMBs! **Rating:** 5.0/5.0 stars **Reviewed by:** Antonio B. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Infobip Email API?** The support you get from product and customer support teams when it comes to implementation and delivery rates that can be achieved! Price is also a plus, as you can negotiate. **What do you dislike about Infobip Email API?** Dev documentation needs to be updated ASAP! **What problems is Infobip Email API solving and how is that benefiting you?** I had a lot of problems with SendGrid and their support teams. Mailgun's delivery rates were not high enough for me and both SendGrid and Mailgun had high prices that didn't justify with the product given ### 7. It's meets expectations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2024 **What do you like best about Infobip Email API?** Experienced Minimum Downtime (Once or Twice) Interuption over the past 1 year Over the time Infobip team has taken up seriously to improve accuracy of Email validation after reported incidents **What do you dislike about Infobip Email API?** As of when to report the incidents, anticipate business user to provide techinical justification to prove the current happening issues which already has being working fine in the production since day one of the deployment. **What problems is Infobip Email API solving and how is that benefiting you?** Reduced number of false emails registation ### 8. Great tool for reaching customers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Infobip Email API?** The Infobip Email API helps us reach our customer base effectively plus it's easy to use and navigate - especially if you want to keep tabs on ongoing campaigns, as well as generate post mortem reports easily. **What do you dislike about Infobip Email API?** There areally no downsides to using it, you just have to maximize its use. **What problems is Infobip Email API solving and how is that benefiting you?** Communicating directly to existing members, we're able to reach them and inform them about our monthly promos and announcements. ### 9. Works how I expected **Rating:** 4.5/5.0 stars **Reviewed by:** Olena K. | IT Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Infobip Email API?** Powerful infrastrutture, easy to integrate, good support. **What do you dislike about Infobip Email API?** All is good with service Infobip Email API. **What problems is Infobip Email API solving and how is that benefiting you?** With our previous ESP, we had a lot of struggles with low deliverability and setup, as well as delays when sending high volumes. Infobip Email Service helped to solve this. A quick API and a very proactive support team that navigated us through what we should change and how to get higher delivery rates. ### 10. Deliver transactional emails really fast **Rating:** 4.5/5.0 stars **Reviewed by:** Alena D. | marketer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Infobip Email API?** No delays in delivering transactional emails mean all our users get information in time. It presents our great service, plus helps us interact with customers more efficiently. And does not cause additional support requests, which was important for us. **What do you dislike about Infobip Email API?** Nothing special to add, API works as expected. **What problems is Infobip Email API solving and how is that benefiting you?** Using Email API to deliver transactional emails, FinTech. ### 11. Better email delivery with email sending. **Rating:** 4.5/5.0 stars **Reviewed by:** gautam G. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Infobip Email API?** Better email delivery with email sending. **What do you dislike about Infobip Email API?** Nothing to say dislike word with infobip **What problems is Infobip Email API solving and how is that benefiting you?** Better email delivery with email sending. ### 12. A great service to automate your emails **Rating:** 4.5/5.0 stars **Reviewed by:** Henry C. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2023 **What do you like best about Infobip Email API?** Infobip Email API offers numerous advantages that make it a preferred choice for businesses seeking reliable and efficient email communication. Firstly, it provides seamless integration with existing systems, allowing easy incorporation into various applications and platforms. This integration ensures that businesses can streamline their email processes without disrupting their workflows. Secondly, the Infobip Email API offers exceptional deliverability rates, ensuring that emails reach recipients' inboxes promptly and reliably, improving communication effectiveness. Additionally, the API provides robust security measures, including encryption and authentication protocols, safeguarding sensitive information and protecting against unauthorized access. Moreover, the API allows for real-time monitoring and tracking of email delivery, enabling businesses to gain valuable insights into email performance and user engagement. Lastly, Infobip offers comprehensive documentation and dedicated customer support, ensuring a smooth onboarding experience and prompt assistance when needed. These advantages collectively make Infobip Email API an ideal solution for businesses seeking a powerful and reliable email communication platform. **What do you dislike about Infobip Email API?** While Infobip Email API offers several advantages, there are also some potential disadvantages to consider. Firstly, the API may have limitations in terms of customization and flexibility. Depending on specific business requirements, users might find certain features or functionalities lacking, limiting their ability to tailor the email communication to their exact needs. Additionally, the learning curve for implementing and configuring the API might be steep for users with limited technical expertise. This could result in a longer setup time or the need for additional resources to properly integrate and utilize the API effectively. Furthermore, as with any third-party service, there is always a risk of service disruptions or downtime, which can impact email delivery and communication reliability. While Infobip strives to provide a reliable service, unexpected outages or technical issues may still occur. Lastly, the cost of utilizing the Infobip Email API should be considered. Depending on the volume of emails sent and the desired features, pricing structures may vary, and businesses need to evaluate if the associated costs align with their budget and anticipated ROI. **What problems is Infobip Email API solving and how is that benefiting you?** Infobip Email API is useful to automatize email delivering since there are many occasions where we need to send emails in batches to announce news or offers to customers. ### 13. Excellent email marketing tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2024 **What do you like best about Infobip Email API?** The operation is very simple, and there are many email templates that can be customized and DIY, data visualization, **What do you dislike about Infobip Email API?** Nothing to say dislike word with infobip **What problems is Infobip Email API solving and how is that benefiting you?** Reduce the percentage of emails going into the spam folder ### 14. Great tool of sending bulksome emails **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2023 **What do you like best about Infobip Email API?** Infobip Email API is a great tool for sending huges quantities of emails over SMTP. This saves lot of useful time. My products are now reaching masses with just one click. All thanks to Infobip Email API. The tool supports all forms of emails required for all overall growth of a company. The interface is user friendly and customer is great. I would definitely recommend Infodip to all . **What do you dislike about Infobip Email API?** I have been using Infodip for almost three years and I have not found any cons associated with it. Their customer support is great and is 24*7. So far I haven't found any dislikeness towards Infodip Email API. **What problems is Infobip Email API solving and how is that benefiting you?** Infodip has helped me send bulksome emails to many customers at just one click. This saves lot of useful time and it allows the product reach masses without any complexity. The tool also gives a gross statistics of the ratings of the products via the emails. I would definitely recommend it to all ### 15. Exactly what you are looking for... **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2023 **What do you like best about Infobip Email API?** Infobip Email API is the tool you've been looking for to integrate with your omnichannel communication strategy. It's easy to use, common sense interface will allow you to design and send email messages that get read by your prospects. **What do you dislike about Infobip Email API?** Infobip Email API recently underwent an upgrade and some of the older email templates that we had made needed to be updated as well in order for the emails to be sent properly (e.g. updating social media icons to their new format). **What problems is Infobip Email API solving and how is that benefiting you?** Infobip Email API provides allows our marketing department to create, design, schedule, and send compelling email messages to our customers and prospects in a matter of minutes. It's reporting functions are also top-notch. ### 16. A great solution for CRM tool features, must try.. **Rating:** 5.0/5.0 stars **Reviewed by:** Debangsu B. | Digital Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Infobip Email API?** I like the reliability of this system. They've done a great job at helping us keep on top of things on our side. **What do you dislike about Infobip Email API?** I wish they could've been a bit cheaper considering scale. **What problems is Infobip Email API solving and how is that benefiting you?** This forms the better part of our email suite. - [View Infobip Email API pricing details and edition comparison](https://www.g2.com/products/infobip-email-api/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-28+16%3A43%3A25+-0500&secure%5Bsession_id%5D=d5f5d26d-4c17-4e2f-8562-a8acb5c52915&secure%5Btoken%5D=0c08419de5d134869fbee9f77ae1d38cb8fe62695ca75ea35317d7bbfefd693e&format=llm_user) ## Infobip Email API Features **Email Marketing** - Email and Mobile Preview - Manage Email Lists - High-Volume Sending - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses - Multi-user Account - Surveys **Administration** - Template Creation - Preset Template Availability - Custom Unsubscribe - Email Segmentation - Detailed Server Logs - Notifications **Diagnosis** - IP Address - Domains - Content - Policy Compliance **Integrations** - Webhooks - Event Tracking API - Mail Send API - Spam Filter Testing **Tracking** - Processing Time - Placement - Open Rate - Time to Open - Alerts **Platform** - Custom Tracking Domain - Multiple Domains - Dedicated IP - Documentation - Sender Reputation Management - Tracking & Reporting - Enterprise Scalability - Performance and Reliability **Reporting** - Campaign Performance - Domain Reputation - Brand Reputation - Blacklist and Whitelist **Agentic AI - Email Deliverability** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Reporting & Analytics** - A/B Testing - Basic Reporting **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Email Marketing** - Autonomous Task Execution - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Cross-system Integration **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - CRM Integration - Social Media Integration - E-Commerce Integration ## Top Infobip Email API Alternatives - [Twilio SendGrid Email API](https://www.g2.com/products/twilio-sendgrid-email-api/reviews) - 4.0/5.0 (358 reviews) - [Netcore Email API](https://www.g2.com/products/netcore-email-api/reviews) - 4.4/5.0 (725 reviews) - [SAP Engagement Cloud (formerly SAP Emarsys)](https://www.g2.com/products/sap-engagement-cloud-formerly-sap-emarsys/reviews) - 4.3/5.0 (605 reviews)