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Hootsuite

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7,924 reviews
  • 4 profiles
  • 8 categories
Average star rating
4.3
#1 in 5 categories
Grid® leader
Serving customers since
2008
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Hootsuite Reviews

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Profile Name
Star Rating
4590
2593
517
124
100
Verified User in Education Management
AE
Verified User in Education Management
Mid-Market (51-1000 emp.)
10/14/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Great Nest & Salesforce Integration, but Limited Visibility When Sync Fails

Nest is a really cool feature of the Hootsuite platform. It helps streamline incoming messages from different social media profiles and assign them to specific people. The native Salesforce integration is also a really useful functionality. The UI is clean and modern, and performance is OK, with no complaints here. The only problematic part is that if the Salesforce integration fails for any reason, there's no straightforward way to see what went wrong. This can be confusing for end-users, as they may not understand why the integration isn't working or what needs to be done to resolve the issue.
GR
Gemma R.
Mid-Market (51-1000 emp.)
10/14/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Convenient Campaign Organization, but Localization Needs Work

I like the convenient campaign organization, and my initial setup was smooth.
Verified User in Consumer Goods
UC
Verified User in Consumer Goods
Enterprise (> 1000 emp.)
10/14/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Strong AI and Support, but Setup and Integrations Need Work

Strong support from the team, great training resources available. AI features are great. The UX is straightforward and performs well. The platform is priced well for the value that it delivers, though it would be helpful if the platform could integrate better with our other internal tools.

About

Contact

HQ Location:
Vancouver, BC

Social

@hootsuite

What is Hootsuite?

Hootsuite is a leading global provider of social media management software. With over 210,000 paid accounts and millions of users, Hootsuite powers social media for brands and organizations around the world, with unparalleled expertise in social media management, social insights, employee advocacy, social selling, and social customer care. Hootsuite's comprehensive, easy-to-use platform empowers brands and organizations to build enduring relationships with their audiences on social, at scale through social networks and 1:1 messaging channels. Hootsuite Academy, the industry-leading online learning platform, educates and inspires brands, organizations, and individuals about the power of social media. Hootsuite Academy has delivered over one million courses to over half a million people worldwide.

Details

Year Founded
2008
Website
hootsuite.com