--- title: Lumen by Talkwalker Reviews meta_title: 'Lumen by Talkwalker Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 137 reviews by the users' company size, role or industry to find out how Lumen by Talkwalker works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 137 scale: '5' date_modified: '2026-09-22' parent_category: name: Social Media Marketing url: https://www.g2.com/categories/social-media-marketing --- # Lumen by Talkwalker Reviews **Vendor:** Hootsuite **Category:** [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools) **Average Rating:** 4.3/5.0 **Total Reviews:** 137 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About Lumen by Talkwalker Most organizations still learn what's happening on social media and across the web after the moment has already passed — piecing together reports, spreadsheets, and dashboards to catch up with conversations that shifted hours or days earlier. Lumen by Talkwalker is a social listening and intelligence platform that helps brands monitor, analyze, and act on real-time conversations across social media, news, blogs, forums, podcasts, reviews, and AI answers before the window of opportunity closes. Lumen is part of Hootsuite Social OS, the AI-first operating system for everything social — giving teams a direct line between what's being said about their brand and the tools they use to act on it. Lumen is a strong fit for research, insights, communications, marketing, and brand teams that need to understand their audience, track sentiment, benchmark competitors, and detect and understand emerging trends and risks across a broad universe of digital sources — not just their own social channels. Lumen key features: Easy as chat: Ask questions in plain language and get cited answers grounded in live listening data, right in Lumen or in your team’s AI tool of choice via MCP connectors. Real-time monitoring: Track brand, product, and competitor mentions across more than 150 million online sources and 187 languages, including untagged mentions where a brand isn't directly named. AI visibility: Understand how leading AI assistants like Claude and ChatGPT describe your brand, competitors, and category, and identify opportunities to improve your visibility, positioning, and presence in AI-powered search. Trend and risk detection: Get alerts on data spikes, forecast future performance, and investigate the story behind sudden shifts in conversation. Visual and audio recognition: Detect logos, products, and brand elements in images, video, and spoken audio, not just text captions. Sentiment analysis: Understand what’s driving positive or negative conversation, including sarcasm and code-switching that general-purpose tools miss, and automatically categorize conversations by intent. Customizable reporting: Build centralized dashboards and automated reports so teams across regions and skill levels can turn listening data into confident decisions. With data from Lumen flowing into Hootsuite Social OS, listening insights don’t stop at the dashboard. Teams can turn a detected trend into scheduled content, route related customer conversations and mentions into a single inbox, and activate employees as brand advocates — all from the same connected system that surfaces the signal. Learn more at www.talkwalker.com ## Lumen by Talkwalker Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users appreciate the **fantastic customer support** of Lumen by Talkwalker, which enhances onboarding and provides valuable insights. (2 reviews) - Users value the **insightful analytics** of Lumen by Talkwalker, enhancing their understanding of data and conversations. (1 reviews) - Users value the **high customization** of Lumen by Talkwalker, enhancing their experience across various channels. (1 reviews) - Users value the **extensive feature set** of Lumen by Talkwalker, benefiting from its customization and broad coverage. (1 reviews) - Users value the **customizable filtering options** of Lumen, enhancing their ability to tailor searches effectively. (1 reviews) - Implementation Ease (1 reviews) - Innovation (1 reviews) - Multi-platform (1 reviews) - Users value the **customizable search functionality** of Talkwalker, enabling tailored insights across various parameters. (1 reviews) - Training (1 reviews) **What users dislike:** - Users find **platform coverage gaps** and limitations on data caps frustrating, impacting their overall experience with Lumen. (2 reviews) - Users find **complex features** of Lumen challenging to manage initially, requiring time to fully understand the system. (1 reviews) - Users find Lumen by Talkwalker has a **steep learning curve** , making initial setup and management challenging. (1 reviews) - Users report **data inaccuracy** issues with Lumen, due to platform coverage gaps and capped data limits. (1 reviews) - Users find the **difficult setup** of Lumen by Talkwalker challenging, requiring time to navigate and learn effectively. (1 reviews) - Users find the **query editing experience lacking** , as it doesn't allow edits within the graph view. (1 reviews) - Learning Curve (1 reviews) - Limited Credits (1 reviews) - Users find the **limited social listening** feature frustrating, as it restricts access to only the past 30 days of conversations. (1 reviews) - Not Intuitive (1 reviews) ## Lumen by Talkwalker Reviews ### 1. Powerful insights that go beyond traditional listening tools **Rating:** 4.0/5.0 stars **Reviewed by:** Jennifer D. | Director of Digital Marketing, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 05, 2025 **What do you like best about Lumen by Talkwalker?** I really like how Talkwalker provides insights we couldn’t access in the past. The data and content are not only useful but also genuinely interesting to explore. It goes far beyond just measuring digital conversations and, compared to similar products, it feels like the frontrunner. The team has also been excellent—very engaged during onboarding and training, making the implementation process smooth and collaborative. **What do you dislike about Lumen by Talkwalker?** The main drawback is that it’s not the easiest product to set up or manage at the start. Because it’s a complex platform, it takes time to get comfortable, learn the system, and sort through the volume of information. That said, the learning curve is somewhat expected given the depth of the tool. **What problems is Lumen by Talkwalker solving and how is that benefiting you?** I wouldn’t say it’s solving a problem as much as it’s opening up our minds to new conversations and insights about our business. It allows us to explore discussions happening in channels we never had access to before, like podcasts and Reddit, where conversation is more authentic and valuable than ever. ### 2. Decent Media Monitoring Tool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 18, 2024 **What do you like best about Lumen by Talkwalker?** Talkwalker has the ability to fully customize your search terms while looking at sentiment, geographic locations, and media types. **What do you dislike about Lumen by Talkwalker?** One of the downsides of the version I use is that you can only search conversations from the last 30 days. **What problems is Lumen by Talkwalker solving and how is that benefiting you?** As a public relations professional, being able to track conversations in real-time is incredibly valuable. Until AI is smart enough to do media monitoring for us, tools like Talkwalker can help. ### 3. Good product but expensive! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 18, 2023 **What do you like best about Lumen by Talkwalker?** Talkwalker does a great job of monitoring the web and tracking your brand's presence. **What do you dislike about Lumen by Talkwalker?** It's a pretty expensive solution, not a great option for a business with a small budget. **What problems is Lumen by Talkwalker solving and how is that benefiting you?** Talkwalker helped us track the success of a social media campaign. It showed us how large our reach actually was. ### 4. Best social listening tool for brands, but maybe not for agencies **Rating:** 3.5/5.0 stars **Reviewed by:** Daisy K. | Senior Social Media Analyst, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 02, 2022 **What do you like best about Lumen by Talkwalker?** Talkwalker has some of the best visualizations of any social listening tool, as well as dashboard creation and curation. In recent years, Talkwalker's updates have improved and expanded on these visualizations to tell a compelling story about trending topics and sentiment. **What do you dislike about Lumen by Talkwalker?** Talkwalker isn't without its glitches. Tagging in Talkwalker can be slow to update, without notifications when tagging is complete, and delays in updating new tags to the filters section. **Recommendations to others considering Lumen by Talkwalker:** I would recommend Talkwalker to those using it to monitor one brand with several different products and campaigns. Talkwalker may not be as easy to organize for agency work, especially when pitching with fast turnaround new business requests. For agencies, Talkwalker Quick Search is a valuable tool that can supplement agency work. **What problems is Lumen by Talkwalker solving and how is that benefiting you?** One component of social listening many analysts are chasing is the tracking of viral conversations. Talkwalker's virality mapping is a strong differentiator in social listening. Its cross-topic comparison also makes analyzing different products more accessible than ever. Dashboards are simple to understand when sharing with shareholders. ### 5. Great for getting wordclouds and quick insights **Rating:** 4.0/5.0 stars **Reviewed by:** Luis Enrique R. | Content and Project Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 10, 2021 **What do you like best about Lumen by Talkwalker?** The thing I like the most is Talkwalker's free search feature, that allows you to get quick insights from large sets of social data without having to pay the large sums that social listening tools usually cost. **What do you dislike about Lumen by Talkwalker?** Having used other social monitoring tools like Brandwatch, Crimson Hexagon and Mention, I think that Talkwalker it's pretty similar to other tools and suffers from similar faults, like a steep learning curve. **Recommendations to others considering Lumen by Talkwalker:** The first and most important recommendation it's to try first the free search feature to get a hold of Talkwalker and to see if the info that it provides it's the one your company is looking for. **What problems is Lumen by Talkwalker solving and how is that benefiting you?** We use social listening to showcase clients the State of their industries, companies or some hot topics. We also use the clouds and maps features to address the importance of certain issues in keynotes where we are panelists and want to make some points of view stronger with the use of data. ### 6. Best social insights tool **Rating:** 4.0/5.0 stars **Reviewed by:** Shivani K. | Senior social insights analyst, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 15, 2021 **What do you like best about Lumen by Talkwalker?** Amazing data coverage and great viz Gives age and gender deets unlike Brandwatch Allows to import external links to the tool (links that are not pulled by the tool) **What do you dislike about Lumen by Talkwalker?** Poor experience and the tool is not user friendly at all **What problems is Lumen by Talkwalker solving and how is that benefiting you?** Social listening and measuring client OKRs ### 7. Strong social listening tool with first-class customer support **Rating:** 4.0/5.0 stars **Reviewed by:** Andreas B. | Junior Account Executive - Corporate Communications & PR, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 09, 2020 **What do you like best about Lumen by Talkwalker?** The bolsche allgorythmen are easy to create and the customer support always reacts quickly if you have questions or problems. The tool does what it is supposed to do and helped us to keep an eye on the international activities of our client and also to observe its competitors. **What do you dislike about Lumen by Talkwalker?** You need a little practice and patience to understand how to set up the topics. For this I can only recommend the Talkwalker training courses which prepare you best. **What problems is Lumen by Talkwalker solving and how is that benefiting you?** With Talkwalker we were able to quickly identify in which regions of the world things were going better or worse for our customer. In addition, we were able to see when one of his competitors set a topic. ### 8. A good social listening tool! **Rating:** 4.0/5.0 stars **Reviewed by:** Katty T. | Community Manager, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from French using AI. **Reviewed Date:** November 27, 2019 **What do you like best about Lumen by Talkwalker?** TalkWalker allows you to track in real-time what is being said about our company. The tool is comprehensive and offers a multitude of features, including the ability to create custom reports and send them to different recipients. The customer support is very responsive, which allows for quick problem resolution. **What do you dislike about Lumen by Talkwalker?** It takes some time to get familiar with the tool, but once you understand how it works, the configuration becomes faster. The "sentiments" should be taken with a grain of salt because they do not always reflect reality. **What problems is Lumen by Talkwalker solving and how is that benefiting you?** We conduct daily monitoring of what is being said about our company and our products/services. This allows us to react quickly in case of a crisis. ### 9. One of the best social listening tools on the market **Rating:** 4.0/5.0 stars **Reviewed by:** Corentin P. | Data Analyst, Internet, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from French using AI. **Reviewed Date:** November 26, 2019 **What do you like best about Lumen by Talkwalker?** Talkwalker is a comprehensive social listening tool that covers the entire web space quite well, with data retrieval faster than most of its competitors. The tool is regularly updated and integrates market developments (API cuts by certain social networks, etc.) **What do you dislike about Lumen by Talkwalker?** The tool could crawl even more sources, be more exhaustive in the spaces of a particular sector (health). The tool could also be easier to use. **Recommendations to others considering Lumen by Talkwalker:** Try it and compare it with other social listening tools to realize that it is the most comprehensive tool. **What problems is Lumen by Talkwalker solving and how is that benefiting you?** Talkwalker allows me to perform comprehensive, quick, and efficient reputation monitoring. ### 10. Talkwalker the best digital marketing specialist **Rating:** 4.0/5.0 stars **Reviewed by:** Michael E. | Bachelor of Science, Computer Engineering, Programming, Projects, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** November 08, 2019 **What do you like best about Lumen by Talkwalker?** I really enjoy using Talkwalker because it is incredibly customizable and I can also use it for social monitoring purposes and extract data to create reports, it is much more accurate than other tools that I have used especially to calculate social sentiment, so I can create personalized reports directly in the platform or reports by email. **What do you dislike about Lumen by Talkwalker?** This tool is not the most intuitive or easy to use, but with proper training I will quickly learn how to use it. Data mining and feelings labeling is very poor. On the other hand, it shows different data on the board and when we download it, the data count becomes different. **Recommendations to others considering Lumen by Talkwalker:** Talkwalker is very convenient for us to track ongoing problems, weekly complaints reports, public relations activations and content reports. Talkwalker's search, filtering and sorting capabilities make it extremely simple for users who like to cross-reference coverage subsets to discover prosesable information. **What problems is Lumen by Talkwalker solving and how is that benefiting you?** Talkwalker works perfectly and allows anyone to obtain relevant information at a glance, this software is simple to use and has many configurations that can be customized with precision, monitoring is good and accurate, as well as printing and dissemination, reports and panels They are easy to do and share for all types of data, they can be exported in various formats or even more embedded in other platforms. ### 11. A very comprehensive social listening tool **Rating:** 4.0/5.0 stars **Reviewed by:** Léa B. | Chargée de projets transformation digitale, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from French using AI. **Reviewed Date:** December 01, 2019 **What do you like best about Lumen by Talkwalker?** The multitude of features and the ability to customize the tool in the smallest details for a better fit to our needs. A very comprehensive tool for in-depth social listening. A big plus for the customer support which is always available and responsive to help you when needed. **What do you dislike about Lumen by Talkwalker?** A handling that requires time. Some indicators like potential reach, which have a calculation method that does not exactly reflect the number of potentially affected people. **What problems is Lumen by Talkwalker solving and how is that benefiting you?** A daily monitoring of what is said about the brand, assessments of our communication or event operations, and the implementation of alerts for effective crisis management. The simplified formatting of reports thanks to very practical features. A customization that is always closer to our needs. ### 12. The tool is advanced and user friendly. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 09, 2020 **What do you like best about Lumen by Talkwalker?** The reports available in the dashboard, and the monitoring capacity itself. **What do you dislike about Lumen by Talkwalker?** Monitoring of Arabic articles is not very satisfactory. **What problems is Lumen by Talkwalker solving and how is that benefiting you?** Crisis management from some of our clients, but usually coverage tracking is the usual work we are doing in the dashboard and report presentation. ### 13. Talkwalker a great tool for social listening **Rating:** 4.0/5.0 stars **Reviewed by:** Karim E. | Senior Analytics Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from French using AI. **Reviewed Date:** March 01, 2019 **What do you like best about Lumen by Talkwalker?** Talkwalker works perfectly and allows us to obtain relevant information for our clients at a glance. The tool is really user-friendly and has many perfectly customizable settings. The alerts work well, and sharing them becomes even easier, which is very useful during a crisis communication. Moreover, new features are added regularly and the customer support is excellent. I would totally recommend it. **What do you dislike about Lumen by Talkwalker?** The best thing that could be improved is the promotion of Facebook posts in public mode, but given the pace at which features are updated, I am confident it will be soon. **What problems is Lumen by Talkwalker solving and how is that benefiting you?** We primarily track everything that is said about our clients in real-time, and the alert triggering system greatly contributes to us detecting information quickly enough to relay it to our clients. ### 14. Robust & User Friendly Social Listening Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Gaurav S. | Senior Business Director, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 18, 2019 **What do you like best about Lumen by Talkwalker?** - Wider Coverage - Flexibility to apply filters - Boolean filters capabilities - Customer Support - Account Management - Strong Product focus **What do you dislike about Lumen by Talkwalker?** - Limited / Capped Topic queries/ External link - Poor UI on Command Centre Visualisation - Very Static. **Recommendations to others considering Lumen by Talkwalker:** - Supportive Customer Service - Great account management - More product innovation & integration **What problems is Lumen by Talkwalker solving and how is that benefiting you?** We are using Talkwalker for multiple use case. We use it for Communication planning, Content optimisation, Crisis Alerts and Management. ### 15. Strong Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from German using AI. **Reviewed Date:** June 06, 2019 **What do you like best about Lumen by Talkwalker?** Reporting of one's own brand mentions and reviews online, as well as specifically on review portals, works very well. **What do you dislike about Lumen by Talkwalker?** The reporting for one's own social channels and Google Ads unfortunately does not allow for the evaluation of ad accounts and individual campaigns. **What problems is Lumen by Talkwalker solving and how is that benefiting you?** Quick responses to reviews and online articles possible ### 16. A very comprehensive platform **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from French using AI. **Reviewed Date:** October 23, 2018 **What do you like best about Lumen by Talkwalker?** The high number of filters that allows for quite precise configuration; the ability to crawl different platforms/media on the same subject; regular updates to offer a tool capable of making the most of the data; the consideration of feedback by the Talkwalker teams to evolve the platform. **What do you dislike about Lumen by Talkwalker?** The lack of flexibility in how to order the results (possibility to group them into different selections, etc.); the cumbersome process of modifying reports (having to modify each widget one by one); the lack of transparency on non-crawled sources; the errors observed in sentiment attribution. **What problems is Lumen by Talkwalker solving and how is that benefiting you?** E-reputation and crisis analysis ### 17. Time-saving tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 06, 2018 **What do you like best about Lumen by Talkwalker?** Possibility to automate reporting by building individualized dashboards
Virality map gives great insights into how far your postings spread
Overall, it saves me a lot of time to share my social media performances **What do you dislike about Lumen by Talkwalker?** The system is partially slow, as it needs to load massive amounts of data
I have not found a way to differentiate between posts that I do for the company and externals who post about the company **What problems is Lumen by Talkwalker solving and how is that benefiting you?** Shows me the overall reach of my postings in social media
Gives me a good overview of topics / themes that interest our audience
Shows me new markets that the company could invest into ### 18. TalkWalker completes our analytics procesess **Rating:** 4.0/5.0 stars **Reviewed by:** Jose Luis G. | Técnico en comunicación digital, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 21, 2017 **What do you like best about Lumen by Talkwalker?** What we like the most form TalkWalker is the flexibility and personalization of the searches. Now we have the possibility to access different results and queries due to the quick loading and easy way of asking for data. We work with lots of searches, TalkWalker makes everything easier to organize. Also the alerts system is very important for us, due to the need of a quick identification of any reputation crisis. **What do you dislike about Lumen by Talkwalker?** We do not dislike it, but I think as a user you need to learn how to use the tool. TalkWalker is so complete that you need to work on it to take advantage of all the possibilities it has. Then you have to be open minded to included that amount of that in your reports. **What problems is Lumen by Talkwalker solving and how is that benefiting you?** The main business problem that we solve with TalkWalker is the identification and monitorization of potential reputation crisis. ### 19. For a free program, pretty thorough **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 06, 2018 **What do you like best about Lumen by Talkwalker?** The price is really unbeatable since it's free **What do you dislike about Lumen by Talkwalker?** Talkwalker doesn't always catch every piece that I need monitored, so I'll oftentimes have to search individual websites to find a piece that I secured **Recommendations to others considering Lumen by Talkwalker:** I think that Google Alert can do a better job of tracking results, but the price for Talkwalker is unbeatable **What problems is Lumen by Talkwalker solving and how is that benefiting you?** I'm helping to monitor coverage for my restaurant clients, and it helps me keep track of the pieces I've secured. It's helped me to achieve client media goals. ### 20. Why I use Talkwalker? **Rating:** 4.0/5.0 stars **Reviewed by:** Chaibi H. | Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 23, 2018 **What do you like best about Lumen by Talkwalker?** - Easy to use the query creation, the data visualizing and the alert system. - Best customer support. **What do you dislike about Lumen by Talkwalker?** - Unfortunately, the automatic sentiment analysis is not accurate enough especially for the arabic language. **What problems is Lumen by Talkwalker solving and how is that benefiting you?** Talkwalker helps us to track our company's mentions and to monitor a specific topics and the potential reputation crisis. ### 21. My experience with Talkwalker **Rating:** 4.0/5.0 stars **Reviewed by:** Rocío B. | Senior Executive in Monitoring Department, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 21, 2017 **What do you like best about Lumen by Talkwalker?** The Talkwalker platform is a very useful tool because it allows to have a global vision of the social noise of a brand. It also allows knowing what, how much and where a particular thing has been said. Another positive point of Talkwalker is customer service; they are always available to answer any questions. You can analyze the data according to location, social network, period of time ... This is very useful when carrying out specific studies. Personally, I recommend Talkwalker to companies that are dedicated to analyzing results of campaigns on social networks. **What do you dislike about Lumen by Talkwalker?** A possible improvement that the platform has is the way to make the query; It could be more intuitive. **What problems is Lumen by Talkwalker solving and how is that benefiting you?** Thanks to Talkwalker I have been able to analyze campaigns in social networks and social noise of different brands. ### 22. A great tool for Social Media monitoring reports **Rating:** 4.0/5.0 stars **Reviewed by:** Lucija E. | Digital Communication Specialist at European Committe of the Regions, International Affairs, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 06, 2017 **What do you like best about Lumen by Talkwalker?** Its ability to translate the complex data into simple charts and graphs that are easy to understand and to present to the management. **What do you dislike about Lumen by Talkwalker?** The fact that It is not possible to present some figures in the forms of graphs, p.e. the rise of unique authors throughout a selected time period. **What problems is Lumen by Talkwalker solving and how is that benefiting you?** Monitoring and analysing the performance of our Social Media content and seeing which influencers are sharing it and to which extent. ### 23. User-friendly tool, very good service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Media Production | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from German using AI. **Reviewed Date:** May 03, 2018 **What do you like best about Lumen by Talkwalker?** The support from the Talkwalker crew was quick and straightforward. Setting up and using it is very intuitive, and handling it in everyday life is practical. **What do you dislike about Lumen by Talkwalker?** The restriction on queries should be lifted after a certain investment (we use a branded version of Talkwalker). **Recommendations to others considering Lumen by Talkwalker:** Experience in constructing search queries is an advantage. **What problems is Lumen by Talkwalker solving and how is that benefiting you?** We use Talkwalker as a crawling tool for various keyword sets and for research. ### 24. Great tool for online listening **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 15, 2018 **What do you like best about Lumen by Talkwalker?** We like the customisable dashboards and the huge amount of options for how to present the data. **What do you dislike about Lumen by Talkwalker?** It would be great if the Quick Search tool was part of my package, it's also a shame that it's becoming more difficult to monitor social pages. **What problems is Lumen by Talkwalker solving and how is that benefiting you?** We find it really useful for new business pitches! ### 25. Tool & Support team on top ! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 27, 2018 **What do you like best about Lumen by Talkwalker?** Very useful tool to analyse social network feedbacks. Talkwalker is intuitive ! Support team is on top and reactive with relevant advices & solutions. **What do you dislike about Lumen by Talkwalker?** Talkwalker is compliant according to the most important expectations However, engagement and reach are not correct everytime :/ We cannot track # Facebook feedbacks **What problems is Lumen by Talkwalker solving and how is that benefiting you?** limitations ### 26. A powerful and useful tool **Rating:** 4.0/5.0 stars **Reviewed by:** Alexia C. | Chargée de communication digitale, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 07, 2017 **What do you like best about Lumen by Talkwalker?** Talkwalker is one of the best social listening tools on the market you can get. The device is very intuitive, well designed and in constant progress. Their customer success managers are helpful and adorable. **What do you dislike about Lumen by Talkwalker?** The tool isn't affordable for all companies and suffers from little bugs but they are working on these points. **What problems is Lumen by Talkwalker solving and how is that benefiting you?** Insights, conversations, influencers... We get to follow all that in one place! ### 27. A great product of social media monitoring but unusable. **Rating:** 4.0/5.0 stars **Reviewed by:** Paolo B. | Web Strategist. Partner. Co-fondatore, Marketing and Advertising, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 31, 2015 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Lumen by Talkwalker?** I have got to try Talkwalker in all its functionality. It is an excellent product that can lead to a wide audience access to advanced tools of social media monitoring. I was able to make the comparison with other tools I used and I must say that is powerful, easy to use, clear in reading the data. **What do you dislike about Lumen by Talkwalker?** But their pricing model and limits are very crazy. You have a limit and if you exceed it you no longer have access to project data nor tells you on what terms you went outside the quota. You are forced to operate in the dark at attempts. Really unusable. ADDENDUM: Now they had correct their pricing model and limits of views. **What problems is Lumen by Talkwalker solving and how is that benefiting you?** I have to test social media analytics tools. ### 28. Good tool with great support team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 07, 2017 **What do you like best about Lumen by Talkwalker?** Talkwalker is a very good and adaptable tool ; it is very helpful for reviews and ensure strategic intelligence on social network. The support team is patient, helpful and professional. Consequence : you are never alone if you are lost and you learn to use Talkwalker in very good conditions. **What do you dislike about Lumen by Talkwalker?** The platform is not always intuitive and obvious. **What problems is Lumen by Talkwalker solving and how is that benefiting you?** Obtain very complete review on multiple subjects / clients with many fields of expertise. ### 29. React to every mention of your company **Rating:** 4.0/5.0 stars **Reviewed by:** Amber W. | Customer Service Manager, Computer Software, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 06, 2017 **What do you like best about Lumen by Talkwalker?** As my company is young enough, we've decided to get started with Alerts tool, which is free and seems to be a great alternative to Google Alerts. And we use free social search. It's a great option to jump start monitoring of your brand mentions and, besides, it's extremely easy to set up. **What do you dislike about Lumen by Talkwalker?** It's kinda pricey... An early stage company can't afford to use all the functionality of the service and it's a pity. **What problems is Lumen by Talkwalker solving and how is that benefiting you?** The ability to listen and response to your customers is crucial nowadays. You can also keep track of your competitors to stay abreast of their news. ### 30. Great if functioned better **Rating:** 3.5/5.0 stars **Reviewed by:** Nicole V. | Account Supervisor, Public Relations and Communications, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 08, 2016 **What do you like best about Lumen by Talkwalker?** All of the different widgets that you can add to the report. **What do you dislike about Lumen by Talkwalker?** The site is slow, sometimes graphs don't output the way they are supposed to, and there are more technical errors than make me comfortable, which can be frustrating and time consuming. **What problems is Lumen by Talkwalker solving and how is that benefiting you?** The client loves how in-depth we can get with our reporting. ### 31. Goog Tool, especially for Social Network KPI **Rating:** 3.5/5.0 stars **Reviewed by:** Stefano C. | Analytics Director, Internet, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 31, 2016 **What do you like best about Lumen by Talkwalker?** I like best social network KPI for all posts, especially Engagement, Potential Reach and Trending Score. Automatic sentiment works pretty well (english). Easy to use is another quality of the tool. **What do you dislike about Lumen by Talkwalker?** Automatic sentiment for Italian language is not so accurate (but it's common for several listening platforms). Other crawlers are better than TalkWalker in order to retrieve data. **Recommendations to others considering Lumen by Talkwalker:** Especially for social metrics, but other platforms are better in terms of crawler. **What problems is Lumen by Talkwalker solving and how is that benefiting you?** Several reports, social and listening reports, in support of digital strategy for different clients. ### 32. Reasons I use Talkwalker **Rating:** 3.5/5.0 stars **Reviewed by:** Atul V. | Manager - Digital Analytics & Intelligence, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 17, 2015 **What do you like best about Lumen by Talkwalker?** The reason I chose Talkwalker was because it offers the key metrics such as no. of Buzz, Potential Reach, Engagement and Sentiments for all social media platforms including Twitter, Facebook, Instagram and YouTube, unlike any other social media monitoring tool. We can of course then plot all these metrics against topics, themes, sources, channels, custom filters, demographics, geographic, devices, etc.

There are some features of Talkwalker which I find extremely useful

1. Search queries: I believe there are nearly 100 search query syntaxes that help us to slice and dice the data almost like how we want. I have used almost all, and they all are useful.
2. Custom Filters: We can use all the search queries to form custom filters. This help us to fetch the data which is already there in our main monitor (no need to create new monitor) and then plot all the metrics against the filter.
3. Smart themes: they've recently introduced this feature, and I am fond of it. With this feature, you can see the breakdown the result and metrics by People, emotions, brands/companies, and event without even setting a search query. There’s not great accuracy in it yet, but you get the view of who are the key people and brands mentioned in the buzz.
4. Devices: This is also a new feature they have introduced. With this, you can plot the results and metrics by mobile, tablet, desktop and bots. (really helpful).
5. Content type: You can also plot buzz by content types such as pictures, videos, links, and text. They have this inbuilt in the tool, and also you can get this data by building a query.
6. Channel analytics: this is really good, it offers all necessary metrics about channels you have set. You can set channels for all social media platforms.
7. I like the fact that they are constantly evolving and come up with new features time to time which are truly useful for their clients.
8. Their support team is extremely supportive. You don't have to wait for their response and solution for hours. **What do you dislike about Lumen by Talkwalker?** There are few things I think Talkwalker needs to improve

1. Sentiment analysis: they need work on sentiment analysis by adapting new technologies and ditching old school analysis methods.
2. Data sources: Talkwalker does not offer data from Forums sites and Tumblr. For this, you need to feed external links.
3. They also need to work on accuracy in geographic and demographic data. **Recommendations to others considering Lumen by Talkwalker:** Study your requirement, have lot of questions and have a trial account. **What problems is Lumen by Talkwalker solving and how is that benefiting you?** We, at Repucom, have been continuously working on marketing and consumer research in sports and entertainment industry across the globe. Having great and big social and digital data, we offer our clients intelligence on fan behavior in relations with right holders, sponsors and broadcasters. ### 33. Great tool for web monitoring and market analysis **Rating:** 4.0/5.0 stars **Reviewed by:** Claudia G. | Social Media Analyst, Marketing and Advertising, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 19, 2015 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Lumen by Talkwalker?** It's a very powerful tool for web monitoring, very useful on controlling web reputation, thanks to its alert feature. I found it very useful also for benchmark on social media, influencer analysis and market analysis (you can analyze in depth sectors and industries, with tag cloud, influencer, sentiment analysis and so on). **What do you dislike about Lumen by Talkwalker?** Sometime it's a little bit slow and it doesn't update some data (sentiment overall) when I make manual changes. **Recommendations to others considering Lumen by Talkwalker:** Try first the 30days' trial and ask support of you own country team. It would be fundamental for the first approach with setup and analysis. **What problems is Lumen by Talkwalker solving and how is that benefiting you?** Through Talkwalker I can improve my social media strategy comparing competitors best practices. I can also prevent and better manage some brand reputation crisis thanks to real time alert of negative comment or post. ### 34. Accurate Results, Great Support **Rating:** 4.0/5.0 stars **Reviewed by:** Fred L. | E-Commerce and Direct Marketing Copywriter, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 31, 2015 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Lumen by Talkwalker?** Talkwalker has a pretty unique back-end system that and easy to use dashboard that generates some really cool graphs for our clients. Given the proper search set up, you can really generate some accurate results. The staff has also been super helpful with the learning curve. **What do you dislike about Lumen by Talkwalker?** Overall really great tool. The staff has been very helpful with all problems I've come across so far which has been mostly minor bugs and glitches. **What problems is Lumen by Talkwalker solving and how is that benefiting you?** Currently we're trying to expand our reach into the digital realm of earned content and have faced the challenge of finding relevant outlets for the content we provide. With Talkwalker we've been able to take a snapshot to share with our clients about who's sharing info and talking about them. ### 35. Intuitive operation with good source coverage **Rating:** 4.0/5.0 stars **Reviewed by:** Marc T. | Standortleiter Hamburg / Director Strategy & New Business, Marketing and Advertising, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from German using AI. **Reviewed Date:** October 20, 2015 **What do you like best about Lumen by Talkwalker?** The simple operation also allows beginners to quickly get comfortable with the tool. The source coverage is good. **What do you dislike about Lumen by Talkwalker?** Sentiment analysis is often off the mark **Recommendations to others considering Lumen by Talkwalker:** Gib ihm eine Chance! **What problems is Lumen by Talkwalker solving and how is that benefiting you?** Ideal for preparing customer pitches ### 36. Newsaccess **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 31, 2015 **What do you like best about Lumen by Talkwalker?** What I like best about using the Talkwalker service is how user-friendly it is. As a person selling a social media monitoring tool, one of the main concerns I always seem to hear is "I couldn't work it", "Too Complicated", "Confusing". Talkwalker is so easy to use and I feel in this industry that is a major attribute. **What do you dislike about Lumen by Talkwalker?** Automated Sentiment is not good, I understand because it is global Monitoring is has to be automated but when I search down through it and check out what category comments fall under, most of them are inaccurate, nearly 75% **Recommendations to others considering Lumen by Talkwalker:** User friendliness is the game changer **What problems is Lumen by Talkwalker solving and how is that benefiting you?** Clients generally want to get a feel of their brand, who is listening and engaging with their product and where? ### 37. Great Tool with lots of options **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 04, 2015 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Lumen by Talkwalker?** The number of sources available and the number of languages available. Avaibality to customize a "dashboard view" for each client **What do you dislike about Lumen by Talkwalker?** Seems a bit overwhelming at times, and you can not click through to view the data **What problems is Lumen by Talkwalker solving and how is that benefiting you?** Competitor Analysis ### 38. Powerful and easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Julie M. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 17, 2015 **What do you like best about Lumen by Talkwalker?** Easy to use and efficient tool to conduct online brand perception analysis. Deep insights; many available languages (useful for international business) **What do you dislike about Lumen by Talkwalker?** At the beginning, I was not really satisfied with the graphics design. Better results now - the tool is constantly improving its capabilities. **What problems is Lumen by Talkwalker solving and how is that benefiting you?** I mainly used the tool to conduct quick audit about the online brand perception of our customers. I recommend the tool as a key step for any company which is questioning its social media strategy. ### 39. Efficient tool for getting data! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 22, 2015 **What do you like best about Lumen by Talkwalker?** The web interface is easy to use. The response time is satisfying. **What do you dislike about Lumen by Talkwalker?** The querying model is powerful but it could be improved. **What problems is Lumen by Talkwalker solving and how is that benefiting you?** The platforms allows to get pertinent data about specific topics. ## Lumen by Talkwalker Discussions - [What is Talkwalker used for?](https://www.g2.com/discussions/talkwalker-what-is-talkwalker-used-for) - 1 comment - [View Lumen by Talkwalker pricing details and edition comparison](https://www.g2.com/products/lumen-by-talkwalker/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-09-25+03%3A15%3A19+-0500&secure%5Bsession_id%5D=9daa4bbc-8f27-4312-8ddd-cf918309daf0&secure%5Btoken%5D=d44c1e14cd5bd4bf240456c212ff78e198b18b96ec158b9a233b4e45a0729cc5&format=llm_user) ## Lumen by Talkwalker Features **Additional Functionality** - Customer Segmentation - Conversion Tracking - Post Scheduling - Automated Scheduling - Content Management - Campaign Planning - Content Library - Multi-Channel Management - Campaign Management - Trend Analysis - Drag & Drop - Activity Dashboard - Customizable Reports - Multi-Channel Marketing - Social Promotion - Data Import/Export - Contact Management - Social Media Monitoring - A/B Testing - Generative AI - Customizable Branding - Email Marketing - Automated Publishing - Image Library - AI Copilot - Tagging - Campaign Analytics - Reporting/Analytics - Keyword Filtering - Customizable Templates - Real-Time Data - Workflow Management - Calendar Management - Data Visualization - Multi-Campaign - Social Media Integration - Multi-Account Management - Commenting/Notes - Engagement Tracking - Third-Party Integrations - Performance Metrics - Click Tracking **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Paid Campaign Tracking - Attribution - Hashtag Analytics - Sentiment Analysis - Lead Attribution - Real-Time Analytics - Visual Analytics - Reporting/Analytics - Campaign Analytics - Keyword Tracking - Influencer Tracking - Activity Tracking - Engagement Tracking - Trend Analysis **Monitoring & Listening** - Social Measurement - Influencer Identification - Brand Monitoring - Keyword Tracking - Trend Analysis - Competitor Analysis - Social Media Monitoring - Competitor Monitoring - Hashtag Tracking - Engagement Tracking - Activity Tracking - Influencer Tracking - Impact Measurement **Agentic AI - Social Media Listening Tools** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - Third-Party Integration - Social Media Integration **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability - White Label - Customizable Reports **Data Management & Analysis** - Sentiment Analysis - Social Reporting - Alerts and Notifications - Advanced Data Filtering **Additional Functionality** - Negative Feedback Management - Dashboard - Audience Analytics - Multi-Account Management - API - Collaboration Tools - AI Copilot - Data Import/Export - Data Visualization - Audience Engagement - Content Publishing Options - Content Discovery - Generative AI - Performance Metrics - Natural Language Processing - Optical Character Recognition - Campaign Analytics - Multi-Language - Multi-Channel Data Collection - Reporting/Analytics - Audience Targeting - Commenting/Notes - Approval Process Control - Content Library - Reporting & Statistics - Social Promotion - Real-Time Analytics - Customer Engagement - Automated Publishing - Benchmarking - Boolean Search - Tagging - Visual Analytics - Access Controls/Permissions - Reputation Management - Social Listening - Social Advertising - Customizable Reports - Campaign Management - Content Management - Workflow Management **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Social Media Integration - Third-Party Integrations **Additional Functionality** - Generative AI - Benchmarking - Content Library - Charting - Dashboard - Multi-Channel Management - Dashboard Creation - AI Copilot - Automated Scheduling - Multi-Channel Data Collection - Activity Dashboard - Performance Metrics - Calendar Management - Commenting/Notes - Social Media Monitoring - Workflow Management - Post Scheduling - @mentions - Multi-Channel Marketing - Tagging - Data Import/Export - Data Visualization - Monitoring - Access Controls/Permissions - Competitor Monitoring - Search/Filter - Customizable Branding - Real-Time Data - Real-Time Monitoring - Social Promotion - Social Advertising - Content Management - Reporting & Statistics - Real-Time Reporting - Campaign Scheduling - Social Performance Management - Campaign Management - API ## Top Lumen by Talkwalker Alternatives - [Sprout Social](https://www.g2.com/products/sprout-social/reviews) - 4.4/5.0 (6,819 reviews) - [Meltwater](https://www.g2.com/products/meltwater/reviews) - 4.1/5.0 (2,643 reviews) - [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) - 4.1/5.0 (1,149 reviews)