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HelpSite

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11 reviews
  • 1 profiles
  • 1 categories
Average star rating
4.5
Serving customers since
2014
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HelpSite Reviews

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AM
Armando M.
09/26/2023
Validated Reviewer
Review source: G2 invite
Incentivized Review

Customize the layout and edit the Text

HelpSite allows me to personalize and format my knowledge base how I want it. The interface is also straightforward.
RS
Robin S.
03/08/2023
Validated Reviewer
Verified Current User
Review source: Organic

Finally a KB software provider whose business model fits the need of multiple KBs creation!

Helpsite is one of the only KB providers whose business model allows to create of multiple KB websites when most KB providers provide one customer-facing support website. The ease of customizing every KB page was also highly appreciated. HelpSite is also user-friendly, with a relatively flat user interface.
Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
12/15/2022
Validated Reviewer
Review source: G2 invite
Incentivized Review

Super easy SaaS tool for generating tutorial-like sites

The ease of onboarding the tool, clear structure and categorizations, simplicity in layout yet attractive/modern feel,option for free usage until you are ready with all your content

About

Contact

HQ Location:
San Francisco, CA

Social

@helpsiteio

What is HelpSite?

HelpSite is a user-friendly website designed to empower companies to create effective FAQs and customer support portals easily. Aimed at enhancing customer support, HelpSite provides tools to build searchable knowledge bases that help customers find answers quickly. The site features intuitive design options, customizable templates, and robust search functionalities to ensure users can create a professional-looking FAQs section that directly addresses common customer queries and issues.The platform is tailored to reduce the workload on customer support teams by directing users to helpful information before they reach out via email or other means. With integration options for various platforms and responsive support from the HelpSite team, companies of all sizes can leverage this tool to improve their customer service approach, elevate user satisfaction, and streamline their support operations.

Details

Year Founded
2014
Website
helpsite.com