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HappyFox Inc.

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269 reviews
  • 7 profiles
  • 13 categories
Average star rating
4.5
Serving customers since
2011
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HappyFox Inc. Reviews

Review Filters
Profile Name
Star Rating
191
69
7
1
1
Matthew N.
MN
Matthew N.
04/04/2023
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Simple but effective AI chat

It sounds as much like a human as you'd expect without being overly performative
TS
Tim S.
04/04/2023
Validated Reviewer
Review source: G2 invite
Incentivized Review

HappyFox is a very good chatbot

HappyFox Chatbot is an AI-powered chatbot that can revolutionize the way businesses handle customer support and self-service use cases. With its natural language processing and understanding capabilities, it can quickly learn from feedback and training to provide instant solutions to customers, reducing support costs and wait times. This customizable chatbot integrates with help desk solutions like HappyFox Help Desk and Zendesk Support, and provides features such as quick replies, rich inline content, and agent monitoring. The bot can automate escalation, create tickets, and track conversations, as well as provide reports and analytics. By using HappyFox Chatbot, businesses can cut costs, save time, and ease support operations. It is also worth mentioning that chatbots like HappyFox Chatbot are becoming increasingly popular in various industries, including customer service, sales, marketing, and HR, and are expected to handle up to 85% of customer service interactions within a year. Overall, HappyFox Chatbot is a highly effective solution that can benefit businesses of all sizes by streamlining their customer support operations and improving their bottom line.
Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
03/30/2023
Validated Reviewer
Verified Current User
Review source: Organic

Happy Fox was a great transition from gmail to ticket system

HF has been a great experience for our team to manage customer support tickets. One area that could be improved is the reporting functionality as it can be difficult to create custom reports.

About

Contact

Phone:
+1 (949) 535-2220
HQ Location:
Irvine, California

Social

What is HappyFox Inc.?

The help desk company that helps SMBs and large enterprises be the best at customer support. Supports multi channels like email, voice, and mobile (iOS and Android). Going forward, social media.

Details

Year Founded
2011