Gleap
52 reviews
- 1 profiles
- 6 categories
Average star rating
4.6
Serving customers since
2020
Gleap Reviews
EK
Emil K.
Swift Setup, Outstanding Support with Gleap
I use Gleap to provide support for our customers, and it helps us quickly resolve support requests, which reduces my workload thanks to the AI chatbot. The biggest benefit is the super easy integration with web and mobile apps, especially with Flutter. The interface is simple, very intuitive, and flexible, which helps me learn it very quickly. The Gleap team provides exceptional support, responding very quickly and often implementing requested changes or features in 30-60 minutes. I like the AI bot, which integrates with our help center, API, and code base, and their support team is the best. The pricing is much better than competitors, offering a much larger set of features. The setup was super easy, taking just a few minutes.
SC
Sébastien C.
Transcendent Customer Experience with Gleap
I really appreciate the design of Gleap and the fact that they add new features very frequently. The help center is well thought out and the widget is very comprehensive. The feedback features and the roadmap are excellent, and I use them daily to gather information from my clients. The roadmap allows our clients to propose developments or features they would like to see, which has proven very useful after a year of use. Additionally, the initial installation process was very simple, and we were able to transfer our help center from Help Scout to Gleap very easily, which saved us a lot of time. Moreover, the customization of the widget and features is very comprehensive with Gleap, allowing for the addition of extra modules for a personalized experience.
JT
Jae T.
Effortless Setup and Powerful Customization
I think just the overall ease of use, ease of setup, and the customizability of Gleap are what stand out to me. It was really easy to integrate with our applications, which made it simple to set up and start using right away. The customizability also means we can give our customers the best experience possible.
About
What is Gleap?
Gleap is a customer support and product feedback software platform designed for SaaS companies and digital product teams to manage user communication, issue reporting, and product insights in a unified system. Founded in Europe, Gleap is used by product-led organizations that want to centralize customer conversations and technical feedback across web and mobile applications. The platform is built for cross-functional teams, including support, product management, engineering, and growth, and is commonly deployed by small to mid-sized software companies as well as scaling startups.
Details
Year Founded
2020
Website
gleap.io