Skilljar is a mature Learning Management System (LMS) that is both exhaustive in its capabilities and easy to use. MasterControl has an unusually vast training library and an unusually complex web of learning use cases. Skilljar allowed us to build out our academy site infrastructure with a flexible combination of no-code and custom elements. Robust user management, course, path, and catalog capabilities have allowed us to transform our offering from a mere course library into a dynamic learning ecosystem. Thanks to an MCP, we've also automated the publishing workflow between our authoring tool and the LMS.

I like the ease of use and the modules available for customer engagement in Gainsight Customer Communities. It was very easy to set up.

I use Gainsight Customer Success to manage customer engagement and communication programs through Journey Orchestrator. I really like that it lets me build and launch targeted email campaigns, create audience segments, and support customer journeys, which helps streamline our outreach and improve operational efficiency. The platform handles complex programs well while still maintaining a personalized experience for customers. I also appreciate the responsiveness, knowledge, and dedication of the Gainsight support team whenever I run into challenges with JO program configurations, email templates, CSV uploads, or reporting. It’s important to me that Gainsight CS continues to evolve and support different customer engagement needs, and I value the resources the Gainsight team provides, such as training materials and office hours sessions. Features like communication automation through JO, reporting and analytics, and the add goal option significantly reduce manual effort while providing useful insights. I find it especially valuable that Gainsight brings multiple customer success activities into a single platform. The Call-to-Actions (CTAs) help our team proactively manage customer needs, track actions, and make sure important follow-ups don’t get missed. In addition, pairing Gainsight Customer Success with Gainsight PX for in-product engagement and user behavior insights helps coordinate both out-of-product and in-product communication effectively.