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Gainsight Inc.

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2,689 reviews
  • 4 profiles
  • 11 categories
Average star rating
4.5
#1 in 5 categories
Grid® leader
Serving customers since
2009

Gainsight Inc. Solutions

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Star Rating

1906
669
85
20
9

Gainsight Inc. Reviews

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Profile Name
Star Rating
1906
669
85
20
9
NT
Nik T.
09/28/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
Translated Using AI

Insided partnership

It has everything needed to host a community platform. The standard analytics are great! We are migrating from another system and their partnership has been great with the migration. From an admin perspective, it's pretty easy to use and get started.
Kelly R.
KR
Kelly R.
09/28/2026
Validated Reviewer
Verified Current User
Review source: Organic
Incentivized Review
Translated Using AI

Gainsight made me feel supported as a new Administrator!

- Quick response times to support tickets - Intuitive tool that can do just about anything you can dream of (and probably more) - Tons of support documentation to help answer questions self-service - Certification program to guide career development I became a Gainsight administrator with limited prior Gainsight experience. I was initially overwhelmed with the vast capabilities GainsightNXT had to offer. However, with the help of my Gainsight CSM and the robust learning materials Gainsight had to offer (Instructor Led Courses, Gainsight University, Multi-Level certification Program and study materials) I was able to get comfortable using GainsightNXT very quickly. I owned high-value projects using Gainsight within my first few months. Whenever I had a roadblock or question that my fellow Gainsight Admin could not help me with, I knew I could rely on Gainsight's support team to help me in a timely manner.
Nick M.
NM
Nick M.
Multi-Faceted, Lifelong Learner
09/28/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
Translated Using AI

A Fantastic Platform for CSM's

I love that it streamlines my duties. Gainsight saves me so much time managing pipeline, analyzing the stages in a client's product journey, define areas of growth and opportunities of success.

About

Contact

HQ Location:
San Francisco, CA

Social

@GainsightHQ

What is Gainsight Inc.?

At Gainsight, our mission is to be living proof you can win in business while being human first. Gainsight, the world’s leading Customer Success platform, helps businesses drive efficient growth by unifying the post-sales customer journey. Our innovative suite of solutions—including customer success, customer education, product experience, community management, and conversational AI insights—are trusted by companies of all sizes and industries, including nearly 00 publicly traded organizations. With Gainsight, businesses can leverage AI-driven insights from real-time customer interactions to enhance engagement, improve retention, and drive expansion. Our platform makes it easier for customer success, product, and community teams to scale efficiently and gain a holistic view of their customers, driving product adoption and building thriving customer communities. Gainsight joined the Vista Equity Partners portfolio in 0 0. In 0 1, we won their Excellence in Engineering award in recognition for our product and engineering advancements.

Details

Year Founded
2009