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Gainsight Inc.

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2,688 reviews
  • 4 profiles
  • 11 categories
Average star rating
4.5
#1 in 5 categories
Grid® leader
Serving customers since
2009

Gainsight Inc. Solutions

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Profile Name

Star Rating

1906
669
85
20
9

Gainsight Inc. Reviews

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Profile Name
Star Rating
1906
669
85
20
9
WO
Wendy O.
08/14/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Gainsight CS: Powerful Churn Prevention with Forward-Thinking Features

Gainsight Customer Success is a tool with a wealth of resources to prevent churn and ensure your customers' needs are met. Gainsight is a forward thinking company and it shows in the features within CS.
Verified User in Computer Software
AC
Verified User in Computer Software
08/12/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Community!

From an admin perspective, Community is pretty easy to use. There is also a great tie in with our CS instance to gather or measure insights.
Verified User in Computer Software
AC
Verified User in Computer Software
08/12/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Still Best in Class

I’ve been a user and administrator of Gainsight for the past 10 years of my career. It’s a robust, highly customizable tool, and at the end of the day it remains best-in-class for post-sales programs and customer success organizations.

About

Contact

HQ Location:
San Francisco, CA

Social

@GainsightHQ

What is Gainsight Inc.?

At Gainsight, our mission is to be living proof you can win in business while being human first. Gainsight, the world’s leading Customer Success platform, helps businesses drive efficient growth by unifying the post-sales customer journey. Our innovative suite of solutions—including customer success, customer education, product experience, community management, and conversational AI insights—are trusted by companies of all sizes and industries, including nearly 00 publicly traded organizations. With Gainsight, businesses can leverage AI-driven insights from real-time customer interactions to enhance engagement, improve retention, and drive expansion. Our platform makes it easier for customer success, product, and community teams to scale efficiently and gain a holistic view of their customers, driving product adoption and building thriving customer communities. Gainsight joined the Vista Equity Partners portfolio in 0 0. In 0 1, we won their Excellence in Engineering award in recognition for our product and engineering advancements.

Details

Year Founded
2009