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Gainsight Inc.

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2,689 reviews
  • 4 profiles
  • 11 categories
Average star rating
4.5
#1 in 5 categories
Grid® leader
Serving customers since
2009

Gainsight Inc. Solutions

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Profile Name

Star Rating

1906
669
85
20
9

Gainsight Inc. Reviews

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Profile Name
Star Rating
1906
669
85
20
9
Verified User in Computer Software
UC
Verified User in Computer Software
09/07/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Centralized Customer Info That Keeps Teams Aligned

Allows valuable customer information to be stored and viewed in one place allow various teams and departments to pull what they need.
Verified User in Computer Software
CC
Verified User in Computer Software
09/01/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Powerful Customer Success Automation, but a Steep Learning Curve

The platform offers automation for various customer success tasks, such as onboarding, renewals, and health checks. This helps businesses maintain consistent interactions with customers efficiently. Gainsight enables companies to define custom metrics for customer health scoring, allowing businesses to identify at-risk customers and prioritize intervention to prevent churn.
Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
08/31/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Flexible platform, solid LMS foundation for training programs - Support team makes the difference

The course structure makes it easy to organize a multi-part learning path, and the automated lifecycle emails have been a real asset to keep learners engaged without manual follow up. On top of that, the support team has been excellent. They are responsive, knowledgeable, and quick to walk me through trickier configuration questions/roadblocks rather than just pointing me at documentation.

About

Contact

HQ Location:
San Francisco, CA

Social

@GainsightHQ

What is Gainsight Inc.?

At Gainsight, our mission is to be living proof you can win in business while being human first. Gainsight, the world’s leading Customer Success platform, helps businesses drive efficient growth by unifying the post-sales customer journey. Our innovative suite of solutions—including customer success, customer education, product experience, community management, and conversational AI insights—are trusted by companies of all sizes and industries, including nearly 00 publicly traded organizations. With Gainsight, businesses can leverage AI-driven insights from real-time customer interactions to enhance engagement, improve retention, and drive expansion. Our platform makes it easier for customer success, product, and community teams to scale efficiently and gain a holistic view of their customers, driving product adoption and building thriving customer communities. Gainsight joined the Vista Equity Partners portfolio in 0 0. In 0 1, we won their Excellence in Engineering award in recognition for our product and engineering advancements.

Details

Year Founded
2009