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Gainsight Inc.

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4.5 out of 5 stars
2,728 reviews
  • 5 profiles
  • 16 categories
Average star rating
4.5
#1 in 5 categories
Grid® leader
Serving customers since
2009

Gainsight Inc. Solutions

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Featured Products

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Gainsight Customer Success

1,754 reviews

Gainsight CS is a complete Customer Success Platform.

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Gainsight Customer Communities

273 reviews

Gainsight Customer Communities is a purpose built, modern online community tool to centralize customer-facing content with a full suite of community modules including forums, knowledge base, product ideation and more brought together with federated search and generative AI.

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Skilljar by Gainsight

405 reviews

With Gainsight CE, you can efficiently train employees, customers, and partners with a single solution.

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Customer Success

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Gainsight Customer Success

1,754 reviews

Gainsight CS is a complete Customer Success Platform.

Product Avatar Image
Skilljar by Gainsight

405 reviews

With Gainsight CE, you can efficiently train employees, customers, and partners with a single solution.

Product Avatar Image
Gainsight Customer Communities

273 reviews

Gainsight Customer Communities is a purpose built, modern online community tool to centralize customer-facing content with a full suite of community modules including forums, knowledge base, product ideation and more brought together with federated search and generative AI.

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Gainsight Product Experience

243 reviews

Gainsight PX provides a personalized product experience platform designed to help companies acquire, retain, and grow customers by creating real-time, personalized engagements driven by product usage data.

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UpdateAI

53 reviews

At a time where CSMs are required to do more with less, UpdateAI offers a fully integrated and automated tool to reduce stress, save time, and increase productivity. We're the world's first and only Customer Success-specific conversational intelligence and workflow tool. By integrating straight into Zoom and leveraging cutting edge AI, CSMs that use UpdateAI never have to take notes again. Even better, UpdateAI categorizes your notes, drafts follow up emails, and prepares you for tomorrow's meetings.

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Star Rating

1948
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85
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9

Gainsight Inc. Reviews

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Profile Name
Star Rating
1948
667
85
19
9
Verified User in Mental Health Care
AM
Verified User in Mental Health Care
06/09/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Versatile platform with great support for growing stronger communities

|Gainsight Customer Communities
I really appreciate how Gainsight's platform integrates seamlessly with our needs at De Kindertelefoon and In je bol. The ability to customize features like the forum's look and feel or something as specific as toggling off "best answer" functionality has made it easy to cater to our unique community requirements. The tools are intuitive, and even with limited technical expertise, I've been able to make adjustments like CSS changes. The flexibility in implementation has been crucial for managing both our long-standing Kindertelefoon community and our newer In je bol platform. Another highlight is the excellent customer support. Whether it's addressing complex issues like the visibility of topics with a very large number of replies in Gainsight Control or providing guidance on new tools like the search analytics dashboard, their team is responsive and proactive. I’ve felt supported every step of the way, and Nadia, in particular, has been fantastic as a dedicated contact person. Knowing I can rely on consistent and tailored assistance has made using Gainsight not just productive but truly collaborative.
Verified User in Computer Software
AC
Verified User in Computer Software
06/08/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Effective Tool for Customer Success with Solid Support but Some Areas to Improve

|Gainsight Customer Success
What I like best about Gainsight is how well it helps us centralize and act on customer training and engagement data. The integration between their Customer Education (CE) and Customer Success (CS) platforms allows us to connect training data with engagement metrics, which is crucial for helping our customers adopt and benefit from our platform. The dashboards in Gainsight CS have also been super helpful for tracking user progress and understanding trends. While we still need some reconfiguring to use these tools to their fullest potential, it’s clear that the system can handle the depth and customization we need. Another major upside has been the support we’ve received from Gainsight’s team. Whether it's Courtney guiding us through CE insights or Desiree offering ideas to rearchitect our CS setup, their team truly feels invested in our success. Gainsight’s flexibility, paired with responsive customer support, has made it an essential tool for managing customer success and exploring ways to improve our approach, even as we scale and evolve our systems.
Nicholas O.
NO
Nicholas O.
Global Manager of Support Services
06/08/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Get Awesome Customer Insights with Solid Support and Flexible Features

|Gainsight Customer Success
What I like most about Gainsight is how adaptable and robust it is for our needs. It gives us the tools we need to track and analyze customer data effectively, especially with their scorecards, reporting, and data management capabilities. The ability to create tailored reports and programs, like tracking RAG statuses and setting up escalation emails, has been super helpful. While we’ve encountered some hiccups, Gainsight’s team has been very responsive and quick to help us troubleshoot and improve our workflow—whether it’s refining rules, fixing stagnant scorecards, or optimizing our processes. Having that level of customer support makes the platform much easier to navigate. On top of that, the integration with our systems has been straightforward, and Gainsight’s flexibility in working with our Salesforce data has made managing key fields and automating rules a lot smoother. It’s obvious Gainsight is built to scale with complexity, which is critical for how we manage large amounts of data across multiple teams. It's not just a static tool; it's one we can continue to evolve with.

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HQ Location:
San Francisco, CA

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@GainsightHQ

What is Gainsight Inc.?

At Gainsight, our mission is to be living proof you can win in business while being human first. Gainsight, the world’s leading Customer Success platform, helps businesses drive efficient growth by unifying the post-sales customer journey. Our innovative suite of solutions—including customer success, customer education, product experience, community management, and conversational AI insights—are trusted by companies of all sizes and industries, including nearly 00 publicly traded organizations. With Gainsight, businesses can leverage AI-driven insights from real-time customer interactions to enhance engagement, improve retention, and drive expansion. Our platform makes it easier for customer success, product, and community teams to scale efficiently and gain a holistic view of their customers, driving product adoption and building thriving customer communities. Gainsight joined the Vista Equity Partners portfolio in 0 0. In 0 1, we won their Excellence in Engineering award in recognition for our product and engineering advancements.

Details

Year Founded
2009