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Gainsight Inc.

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2,679 reviews
  • 4 profiles
  • 11 categories
Average star rating
4.5
#1 in 5 categories
Grid® leader
Serving customers since
2009

Gainsight Inc. Solutions

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Customer Success

Build a scalable, human-first post-sales journey

Profile Name

Star Rating

1901
664
85
20
9

Gainsight Inc. Reviews

Review Filters
Profile Name
Star Rating
1901
664
85
20
9
Verified User in Computer Software
AC
Verified User in Computer Software
08/12/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Community!

From an admin perspective, Community is pretty easy to use. There is also a great tie in with our CS instance to gather or measure insights.
Verified User in Computer Software
AC
Verified User in Computer Software
08/12/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Still Best in Class

I’ve been a user and administrator of Gainsight for the past 10 years of my career. It’s a robust, highly customizable tool, and at the end of the day it remains best-in-class for post-sales programs and customer success organizations.
Sarah O.
SO
Sarah O.
Client Success | Adoption | Education | Community -> Empowering organizations (B2B SaaS) to educate and enable their teams through scalable learning that drives solution adoption, engagement, and outcomes.
08/12/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Intuitive, Flexible Platform for Scalable Customer Education

What I like best about Skilljar is how intuitive and flexible it is for creating scalable learning experiences. It makes it easy to organize and deliver enterprise customer education, track engagement and completion, and create a more structured learning journey intentionally orchestrtaed with our client lifecycle. I also appreciate how well it supports our broader goals around self-service, product adoption and customer enablement.

About

Contact

HQ Location:
San Francisco, CA

Social

@GainsightHQ

What is Gainsight Inc.?

At Gainsight, our mission is to be living proof you can win in business while being human first. Gainsight, the world’s leading Customer Success platform, helps businesses drive efficient growth by unifying the post-sales customer journey. Our innovative suite of solutions—including customer success, customer education, product experience, community management, and conversational AI insights—are trusted by companies of all sizes and industries, including nearly 00 publicly traded organizations. With Gainsight, businesses can leverage AI-driven insights from real-time customer interactions to enhance engagement, improve retention, and drive expansion. Our platform makes it easier for customer success, product, and community teams to scale efficiently and gain a holistic view of their customers, driving product adoption and building thriving customer communities. Gainsight joined the Vista Equity Partners portfolio in 0 0. In 0 1, we won their Excellence in Engineering award in recognition for our product and engineering advancements.

Details

Year Founded
2009