Enchant
65 reviews
- 1 profiles
- 4 categories
Average star rating
4.8
Serving customers since
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Enchant Reviews
SM
Selene M.
So simple in its design but very powerful and complete
It's super easy to reach every related comms from clients.
The way we can connect emails with clients is impressive; it saves us time.
Enchant facilitates the process of escalating cases to the next level with just a few clicks.
UO
Verified User in Online Media
I'd recommend Enchant to a friend or colleague
It's not loaded with irrelevant info e.g. answered tickets showing up on the screen.
The simplest the platform, the easiest to focus on helping the customers.
GC
Guenaele C.
A great tool I've used for more than 3 years
Enchant is a very useful tool. I've used it for customer service for more than 3 years now and have been very satisfied all along.
It's easy to use and provides great help to keep organized while providing the best service to our own customers.
I've especially appreciated the feedback tools, such as the reports, and the fact that we can customize it as needed.
Also, the developing team associated us with the process of upgrading the software, and all my team's requests have been heard and met, which was awesome.
Thank you for providing us with such a great tool!
About
What is Enchant?
Enchant is a customer service platform designed to streamline and enhance customer support operations for businesses. It offers a suite of tools, including a shared inbox, live chat, and knowledge base, enabling companies to manage customer inquiries efficiently across multiple channels. The platform emphasizes ease of use, scalability, and integration capabilities with other business tools, aiming to improve response times and customer satisfaction. Through its website at https://enchant.com, users can explore Enchant's features, pricing plans, and access support resources.
Details
Website
enchant.com