It was extremely easy to customize and implement into our firm. Desk365, continues to make quarterly enhancements and are very responsive to our questions/issues if we have any.

Desk365 has many features that is very useful, specially it's integration, automation, reporting tools and features . our team has integrated it with teams , so I can say that programs ability to connect with third-party applications is great.

It is VERY easy to administer, very easy to implement especially to our end users who are already using Teams. There is a ton of flexibility in how the software works for you as it is very customizable. It is also nice to see development for the software continuing, they are constantly adding new features. I've had to reach out to customer support on only a few occasions and they were very responsive and always cleared the issue I was having. I am super happy that I found this software and will never switch to anything else (unless it gets expensive, which it is NOT now).