Collab
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OneContact PBX 2.2.7.0 helps managers and supervisors save additional time and assure higher security processes in-house, contribute to a greater performance.
OneContact CC allows an integrated management of multiple channels: Voice (GSM, SIP or other PSTN calls), Video (3G, SIP), IM (IP), e-Mail, Fax, Social Media, Skype and Skype for Business.
Its solution helps in driving digital transformation with the right balance between AI and Human Interaction
Omnichannel and intuitive cloud contact center
Contact centers have one of the highest staff rotation rates in the industry and one of the lowest age averages. In this scenario, creating a mechanism that motivates and promotes employee loyalty is very important. Gamification is a tool to shape behaviors, develop skills and drive outcomes – making work more appealing, motivating and fun while still trying to meet company goals. OneContact Gamification is available stand-alone via web browser or customizable mobile apps, and can be connected to OneContact WFO, OneContact CC and 3rd party software. Key Benefits 1. Boost performance and results with a healthy competitive spirit; 2.Improve engagement by making the workplace more enjoyable and fun; 3.Identify top talent for promotions and provide extra motivation for agents that are not performing so well.
Collab Reviews
Brizaira M.
Support Engineer and Incident Manager, en LumenIt's A great tool that it could offer more
About
What is Collab?
Collab is a digital content and entertainment company specializing in the creation, distribution, and monetization of short-form videos. Leveraging a vast network of creators and robust technology, Collab focuses on maximizing reach and engagement across various social media platforms. The company offers a comprehensive suite of services including rights management, content licensing, and consulting for brands, providing innovative solutions to enhance audience engagement and monetize digital content efficiently.