I like how we were able to build Case IQ for our specific needs, especially as a brand new agency starting off. Some of the fields truly benefit what we do for the state and our office. It's valuable because once a case comes in, we're able to review it and monitor certain steps along the way to ensure proper actions are taken to closure. Using the Case IQ report option is critical for our annual reports, and we're able to make very substantiated reports that benefit the office and the state as a whole. The initial setup was terrific and a lot easier than I thought it would be. The team that worked with us was very open for communicating, had a lot of knowledge, and made the transition into Case IQ very easy. I also appreciate the expandability, as it fits the mold of what we want to see and helps guide us to where we need to be.

Relatively easy to read documents on, good color balance, easy to ask for new functions, decent changes available, drag and drop, download options, email integrations

It's user friendly and easy to customize