Customizable to our needs, excellent tracking and reporting features. Now that we have been using CaseIQ for several months, I am impressed with how easy the system is to use for new investigators. As a System Admin, I have done in house training and most the those trained are able to quickly navigate the system and complete their reporting requirements without any additional help from me. Customer service is some of the best I have experienced over a long career of using these types of programs.

Case IQ makes it easy for different members of our team to use the platform in the way that works best for them. Some team members really like the notes and activities features, while others rely more on the file conversions. Overall, we appreciate being able to customize the forms, tabs, and resources so we can consistently collect the information we need for our Employee Relation cases and Workers Compensation / Worker Injury reporting.

I like Case IQ because it consolidates all the cases, allowing me to see exactly where I am in a particular case. It also links other cases, providing historical information relevant to my current case. I appreciate how it displays the case phases, like whether my case is in the information gathering, investigation, or mediation phase. This is especially helpful because I handle a high volume of cases, and it helps me keep track of priorities. The system also helps me organize my files, ensuring that I don't fall behind on any of my cases. Additionally, ongoing improvements throughout the year have allowed us to adjust and make changes that are helpful for our team and the way we manage files through the system. These features save hours every work on administrative tasks. I can focus more on the core of work, investigations and resolutions without being bogged down by the administration of my files as I have in the past. I regularly used the features whereby I can resend the files when they are not completed or there are items missing. I also regularly use and input deadlines for the people to ensure the flow and continuity of my investigations and or work resolutions. Our office has found the pricing very reasonable because the entire onboarding process went well. We all started using the software at the same time and we were able to make suggestions as we went along to customize CaseIQ in order to suit it to our office's needs- particularly when it comes to managing cases on our specific cases. I have grown accustomed to suing artificial intelligence when working on files and use AI to help with refining my cases or provifing summaries. Our office has integrated Case IQ in our daily work and we can't work without now. It is used daily for all case management, from beginning to end of a workplace investigation or resolution. We can also integrate Case IQ in our work and use it as a complement to other tools to ensure full efficiency.