The search function and the addition of workplace specific filters has improved workflow, especially when looking up cases. Whenever there was an issue with the system, creating a ticket for assistance was simple. The support team is responsive and helpful.

Our Customer Success Manager was very helpful in identifying ways to integrate a straightforward workflow, along with the various variables we need to collect, to help ensure our service performs well and that we meet the compliance and legal requirements under our mandate. Overall, the solution is simple and easy to use. By allowing us to forward an email via MS Outlook with the case file number attached, CaseIQ helps us maximize our resources by removing the burden of saving and importing content for every file. The AI component helps us quickly search for similar files and avoid duplicates. The investment was worth it!

The customer service was awesome, this tool is helping organize our file so easy to track everything and I like the fact that there is an option to do...AMAZING.