Capacity

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4.4 out of 5 stars
319 reviews
  • 2 profiles
  • 15 categories
Average star rating
4.4
Serving customers since
2017
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Creovai

200 reviews

An intelligent platform that listens to customer phone calls to surface insights. Enabling you to increase sales, improve customer loyalty & ensure compliance.

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Capacity

119 reviews

Capacity is the secure, AI-native knowledge sharing platform. Artificial intelligence to help you save time and work smarter.

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Capacity Reviews

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Profile Name
Star Rating
225
71
18
3
2
jamsheed I.
JI
jamsheed I.
Senior Civil EngineerEnterprise (> 1000 emp.)
08/04/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

All-in-One AI Knowledge Base That Boosts Productivity and Automates Workflows

|Capacity
Capacity is its ability to bring knowledge, AI assistance, and workflow automation together in one platform. It makes it easy for employees and support teams to quickly find accurate information, automate repetitive tasks, and provide instant answers through an AI-powered knowledge base. Its integrations with popular business tools also help reduce context switching and improve productivity across teams.
Nilesh C.
NC
Nilesh C.
Team Lead - Customer Experience Small-Business (50 or fewer emp.)
07/31/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Simple Interface, Accurate Answers, and Big Time Savings for Users

|Capacity
The interface is simple, the responses are accurate most of the time, and it has reduced a lot of repetitive HR questions for our team. It has helped us save time and improve the overall employee experience.
Mayank J.
MJ
Mayank J.
Senior Talent Acquisition SpecialistStaffing and RecruitingMid-Market (51-1000 emp.)
07/29/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Streamlined Our Recruiting with AI Automation

|Capacity
I use Capacity as an AI platform to automate routine recruiting tasks. It delivers quick, accurate answers to common questions, making it easy for recruiters and candidates to find information without waiting for someone to respond. I appreciate being able to tailor workflows, FAQs, and knowledge content to match our recruiting process, which makes the platform more useful for our team. The initial setup was really smooth.

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HQ Location:
University City, Missouri

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What is Capacity?

Founded in 2017, Capacity is the agentic support automation platform that powers every customer experience activity from a single AI knowledge orchestration layer. Capacity unifies omnichannel AI agents, real-time agent assist, automated quality assurance, conversational intelligence and proactive outbound WhatsApp, SMS and voice campaigns into a single platform so organizations can deliver faster, more consistent support. More than 20,000 organizations rely on Capacity to deflect repetitive inquiries, empower human agents, automate post-interaction work and proactively engage customers.

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Year Founded
2017