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Capacity

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293 reviews
  • 2 profiles
  • 15 categories
Average star rating
4.4
Serving customers since
2017
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Capacity Reviews

Review Filters
Profile Name
Star Rating
203
67
18
3
2
Jordan B.
JB
Jordan B.
10/17/2025
Validated Reviewer
Review source: Seller invite
Incentivized Review

Effortless Implementation, Invaluable Insights

{"I love how setting up the platform was pretty easy, as it was already in place at my company, which made the training and navigation smooth and straightforward.","I appreciate Creovai's ability to analyze calls before I do; this feature significantly aids in evaluating employee interactions with clients by analyzing trends and providing insights, which is a huge benefit in my role.","I find Creovai's analytical capabilities, like providing bullet points on call analysis and predicting successful interactions, extremely useful. It reduces the workload before I delve deeper into each call.","I enjoy using Creovai in conjunction with tools like Google Sheets, enabling a detailed evaluation process which helps in better employee training and client assistance.","I like how easy it is to change settings within Creovai for different interactions and tasks, making the platform highly navigable. Saving reports or seeking specific agent data is straightforward and efficient."}
Larry D.
LD
Larry D.
10/17/2025
Validated Reviewer
Review source: Organic

Analytical Tools with Helpful Support

{"I appreciate how Creovai allows me to focus entirely on my client interactions, knowing that it transcribes everything, enabling me to review conversations thoroughly afterwards.","I find the call transcripts and the analytic tools provided incredibly valuable in evaluating my client interactions.","I like the coaching tools that offer critiques of calls, helping me improve my skill set by providing insights on how much time I spend speaking versus my clients.","I value the beneficial support I received, specifically from a representative named Abby, who helped construct a dashboard to aid me in locating client information more efficiently."}
Verified User in Non-Profit Organization Management
UN
Verified User in Non-Profit Organization Management
10/17/2025
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Coach and Quality Assurance

It has a lot of filters and data. You can customise reports and graphs.

About

Contact

HQ Location:
University City, Missouri

Social

@GoCapacity

What is Capacity?

Founded in 2017, Capacity is an all-in-one, AI-powered support automation platform that uses practical and generative AI to deflect tickets, emails and phone calls—so your team can do their best work. More than 20,000 companies across industries use Capacity for external customer support and internal employee enablement. Today, Capacity offers support over web, SMS, email, voice, social, Slack, MS Teams, help desks and more.

Details

Year Founded
2017