Capacity

Show rating breakdown
4.4 out of 5 stars
319 reviews
  • 2 profiles
  • 15 categories
Average star rating
4.4
Serving customers since
2017
Products
Reviews
About
Products
Reviews
About
Profile Filters

All Products & Services

Product Avatar Image
Creovai

200 reviews

An intelligent platform that listens to customer phone calls to surface insights. Enabling you to increase sales, improve customer loyalty & ensure compliance.

Product Avatar Image
Capacity

119 reviews

Capacity is the secure, AI-native knowledge sharing platform. Artificial intelligence to help you save time and work smarter.

Profile Name

Star Rating

225
71
18
3
2

Capacity Reviews

Review Filters
Profile Name
Star Rating
225
71
18
3
2
NM
Nicole M.
Insurance AgentInsuranceSmall-Business (50 or fewer emp.)
08/20/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Great for Organizing Documents and Finding Information Fast

|Capacity
It is a great tool for keeping information and documents organized and easy to manage. It makes it easier to find information I need without wasting time searching through multiple places.
Verified User in Fine Art
AF
Verified User in Fine Art
Small-Business (50 or fewer emp.)
08/11/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

easy way to marketing

|Capacity
THE HIGH PERFORMANCE SPEED, QUICK SUPPORT AND CHEAP PRICEING WITH LATEST AI TECHNOLOGIES.
Verified User in Health, Wellness and Fitness
GH
Verified User in Health, Wellness and Fitness
Small-Business (50 or fewer emp.)
08/05/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Capacity Streamlines Workflows with Smart Task Automation

|Capacity
What I like best about Capacity is how it helps automate routine tasks and makes information easier to access. The AI-powered assistant reduces the time spent answering repetitive questions and allows teams to focus on more important work. I also like that it can integrate with existing tools and create smoother workflows, which improves efficiency and response times. Overall, it helps bring more structure and automation to daily operations.

About

Contact

HQ Location:
University City, Missouri

Social

What is Capacity?

Founded in 2017, Capacity is the agentic support automation platform that powers every customer experience activity from a single AI knowledge orchestration layer. Capacity unifies omnichannel AI agents, real-time agent assist, automated quality assurance, conversational intelligence and proactive outbound WhatsApp, SMS and voice campaigns into a single platform so organizations can deliver faster, more consistent support. More than 20,000 organizations rely on Capacity to deflect repetitive inquiries, empower human agents, automate post-interaction work and proactively engage customers.

Details

Year Founded
2017