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Capacity

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4.4 out of 5 stars
318 reviews
  • 2 profiles
  • 15 categories
Average star rating
4.4
Serving customers since
2017
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Creovai

200 reviews

An intelligent platform that listens to customer phone calls to surface insights. Enabling you to increase sales, improve customer loyalty & ensure compliance.

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Capacity

118 reviews

Capacity is the secure, AI-native knowledge sharing platform. Artificial intelligence to help you save time and work smarter.

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Capacity Reviews

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Profile Name
Star Rating
224
71
18
3
2
Verified User in Fine Art
AF
Verified User in Fine Art
08/11/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

easy way to marketing

|Capacity
THE HIGH PERFORMANCE SPEED, QUICK SUPPORT AND CHEAP PRICEING WITH LATEST AI TECHNOLOGIES.
Verified User in Health, Wellness and Fitness
GH
Verified User in Health, Wellness and Fitness
08/05/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Capacity Streamlines Workflows with Smart Task Automation

|Capacity
What I like best about Capacity is how it helps automate routine tasks and makes information easier to access. The AI-powered assistant reduces the time spent answering repetitive questions and allows teams to focus on more important work. I also like that it can integrate with existing tools and create smoother workflows, which improves efficiency and response times. Overall, it helps bring more structure and automation to daily operations.
jamsheed I.
JI
jamsheed I.
Project Engineer civil
08/04/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

All-in-One AI Knowledge Base That Boosts Productivity and Automates Workflows

|Capacity
Capacity is its ability to bring knowledge, AI assistance, and workflow automation together in one platform. It makes it easy for employees and support teams to quickly find accurate information, automate repetitive tasks, and provide instant answers through an AI-powered knowledge base. Its integrations with popular business tools also help reduce context switching and improve productivity across teams.

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HQ Location:
University City, Missouri

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@GoCapacity

What is Capacity?

Founded in 2017, Capacity is the agentic support automation platform that powers every customer experience activity from a single AI knowledge orchestration layer. Capacity unifies omnichannel AI agents, real-time agent assist, automated quality assurance, conversational intelligence and proactive outbound WhatsApp, SMS and voice campaigns into a single platform so organizations can deliver faster, more consistent support. More than 20,000 organizations rely on Capacity to deflect repetitive inquiries, empower human agents, automate post-interaction work and proactively engage customers.

Details

Year Founded
2017